CRT-261 Hot Questions practice guide has such effects because they have a lot of advantages. Not only our CRT-261 Hot Questions practice braindumps can help you study the latest knowledage on the subject but also it will help you achieve the certification for sure so that you will get a better career. Fate is not an opportunity but a choice. We hope that our new design of {CertName} test questions will make the user's learning more interesting and colorful. The test software used in our products is a perfect match for Windows' CRT-261 Hot Questions learning material, which enables you to enjoy the best learning style on your computer. When it comes to buying something online (for example, CRT-261 Hot Questions exam torrent), people who are concerned with privacy protection are often concerned about their personal information during the purchase process.
Salesforce Service Cloud Consultant CRT-261 They will help you 24/7 all the time.
The high quality product like our CRT-261 - Certification Preparation for Service Cloud Consultant Hot Questions study quiz has no need to advertise everywhere, and exerts influential effects which are obvious and everlasting during your preparation. We have free demos of our CRT-261 Latest Real Exam Answers exam questions for your information and the demos offer details of real exam contents. All contents of CRT-261 Latest Real Exam Answers practice quiz contain what need to be mastered.
You will find the exam is a piece of cake with the help of our CRT-261 Hot Questions study materials. Being anxious for the CRT-261 Hot Questions exam ahead of you? Have a look of our CRT-261 Hot Questions training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our CRT-261 Hot Questions learning questions, and it is their job to officiate the routines of offering help for you.
Salesforce CRT-261 Hot Questions - It can maximize the efficiency of your work.
As is known to us, there are best sale and after-sale service of the CRT-261 Hot Questions study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Hot Questions study materials for all customers. More importantly, it is evident to all that the CRT-261 Hot Questions study materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the CRT-261 Hot Questions exam and get the related certification in the shortest time, choosing the CRT-261 Hot Questions study materials from our company will be in the best interests of all people. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination.
If you are still hesitant, download our sample of material, then you can know the effect. Do not hesitate, add the exam material to your shopping cart quickly.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Microsoft DP-700 - Please ensure you have submitted the right email address. Microsoft MD-102 - It not only can help you to pass the exam , you can also improve your knowledge and skills. HP HPE2-W12 - You can find their real comments in the comments sections. SAP C_S4CS_2508 - Dreams and hopes are important, but more important is to go to practice and prove. CompTIA N10-009 - Many people always are stopped by the difficult questions.
Updated: May 28, 2022