Before you buy our product, you can download and try out it freely so you can have a good understanding of our CRT-261 Latest Braindumps quiz prep. Please feel safe to purchase our CRT-261 Latest Braindumps exam torrent any time as you like. We provide the best service to the client and hope the client can be satisfied. Also you can print out many copies of Salesforce CRT-261 Latest Braindumps reliable exam guide and share with others. If you feel difficult in choosing which version of our CRT-261 Latest Braindumps reliable exam guide, if you want to be simple, PDF version may be suitable for you. And if you find that your version of the CRT-261 Latest Braindumps practice guide is over one year, you can enjoy 50% discount if you buy it again.
Salesforce Service Cloud Consultant CRT-261 You live so tired now.
Many people worry about buying electronic products on Internet, like our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Braindumps preparation quiz, we must emphasize that our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Braindumps simulating materials are absolutely safe without viruses, if there is any doubt about this after the pre-sale, we provide remote online guidance installation of our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Braindumps exam practice. For it also supports the offline practice. And the best advantage of the software version is that it can simulate the real exam.
Our CRT-261 Latest Braindumps test material can help you focus and learn effectively. You don't have to worry about not having a dedicated time to learn every day. You can learn our CRT-261 Latest Braindumps exam torrent in a piecemeal time, and you don't have to worry about the tedious and cumbersome learning content.
Salesforce CRT-261 Latest Braindumps - But they stick to work hard and never abandon.
We have been studying for many years since kindergarten. I believe that you must have your own opinions and requirements in terms of learning. Our CRT-261 Latest Braindumps learning guide has been enriching the content and form of the product in order to meet the needs of users. No matter what kind of learning method you like, you can find the best one for you at CRT-261 Latest Braindumps exam materials. And our CRT-261 Latest Braindumps study braindumps contain three different versions: the PDF, Software and APP online.
During the trial process, you can learn about the three modes of CRT-261 Latest Braindumps study quiz and whether the presentation and explanation of the topic in CRT-261 Latest Braindumps preparation questions is consistent with what you want. If you are interested in our products, I believe that after your trial, you will certainly not hesitate to buy it.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
We guarantee that if you under the guidance of our VMware 250-613 study tool step by step you will pass the exam without a doubt and get a certificate. The immediate downloading feature of our Amazon SAP-C02 certification guide is an eminent advantage of our products. First, our Cisco 300-410 practice briandumps have varied versions as the PDF, software and APP online which can satify different needs of our customers. Although the Python Institute PCEP-30-02 exam is an exam to test your mastery of the knowledge of Python Institute PCEP-30-02, but there are so many factor to influence the result. ITIL ITIL-4-Foundation - Our company has become the front-runner of this career and help exam candidates around the world win in valuable time.
Updated: May 28, 2022