You will find the exam is a piece of cake with the help of our CRT-261 Learning Material study materials. Being anxious for the CRT-261 Learning Material exam ahead of you? Have a look of our CRT-261 Learning Material training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our CRT-261 Learning Material learning questions, and it is their job to officiate the routines of offering help for you. Many exam candidates build long-term relation with our company on the basis of our high quality CRT-261 Learning Material guide engine. And our CRT-261 Learning Material training braindumps have became their best assistant on the way to pass the exam. And if you want to get all benefits like that, our CRT-261 Learning Material training quiz is your rudimentary steps to begin.
Salesforce Service Cloud Consultant CRT-261 It requires you to invest time and energy.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Learning Material exam braindumps are famous for its advantage of high efficiency and good quality which are carefully complied by the professionals. Therefore, our customers can save their limited time and energy to stay focused on their study as we are in charge of the updating of our New CRT-261 Test Questions Pdf test training. It is our privilege and responsibility to render a good service to our honorable customers.
Come and buy our CRT-261 Learning Material study guide, you will be benefited from it. As long as you free download the demos of our CRT-261 Learning Material exam braindumps, you will be surprised by the high quality. It is all about the superior concrete and precision of our CRT-261 Learning Material learning quiz that help.
Salesforce CRT-261 Learning Material - Well, you are in the right place.
About the CRT-261 Learning Material exam certification, reliability can not be ignored. CRT-261 Learning Material exam training materials of Goldmile-Infobiz are specially designed. It can maximize the efficiency of your work. We are the best worldwide materials provider about this exam.
We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the CRT-261 Learning Material study materials all over the world in our company.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
SOCRA CCRP - The training tools which designed by our website can help you pass the exam the first time. You will have easy access to all kinds of free trials of the CFA Institute Sustainable-Investing practice materials. IBM S2000-025 - It not only can help you to pass the exam , you can also improve your knowledge and skills. Palo Alto Networks NetSec-Analyst - And we will try our best to satisfy our customers with better quatily and services. If you feel that you purchase Goldmile-Infobiz Salesforce Microsoft AZ-120 exam training materials, and use it to prepare for the exam is an adventure, then the whole of life is an adventure.
Updated: May 28, 2022