According to past statistics, 98 % - 99 % of the users who have used our CRT-261 Mock Exams study materials can pass the exam successfully. So without doubt, you will be our nest passer as well as long as you buy our CRT-261 Mock Examspractice braindumps. Our CRT-261 Mock Exams exam guide are not only rich and varied in test questions, but also of high quality. Just come to buy our CRT-261 Mock Exams learning guide and you will love it. CRT-261 Mock Exams study materials can expedite your review process, inculcate your knowledge of the exam and last but not the least, speed up your pace of review dramatically. There are rare products which can rival with our products and enjoy the high recognition and trust by the clients like our products.
Salesforce Service Cloud Consultant CRT-261 The pass rate is the test of a material.
Salesforce Service Cloud Consultant CRT-261 Mock Exams - Certification Preparation for Service Cloud Consultant At last, you will not regret your choice. when you buy our Reliable CRT-261 Test Guide Files simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation.
Goldmile-Infobiz's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Mock Exams exam.
Salesforce CRT-261 Mock Exams - We can help you to achieve your goals.
Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. The answers of Goldmile-Infobiz's exercises is 100% correct and they can help you pass Salesforce certification CRT-261 Mock Exams exam successfully. You can free download part of practice questions and answers of Salesforce certification CRT-261 Mock Exams exam online as a try.
Gorky once said that faith is a great emotion, a creative force. My dream is to become a top IT expert.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Amazon AWS-Developer - Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. With Goldmile-Infobiz Salesforce IIBA CPOA exam training materials, you can begin your first step forward. Goldmile-Infobiz's exercises are very similar with the real exam, which can ensure you a successful passing the Salesforce certification Amazon SAA-C03-KR exam. ACAMS CAMS7-CN - Goldmile-Infobiz exam dumps have two version-PDF and SOFT version which will give you convenient. Apple DEP-2025 - In order to improve the value of your career, you must pass this certification exam.
Updated: May 28, 2022