The CRT-261 Objectives Pdf study materials are of great help in this sense. People with initiative and drive all want to get a good job, and if someone already gets one, he or she will push for better position and higher salaries. With the CRT-261 Objectives Pdf test training, you can both have the confidence and gumption to ask for better treatment. Once you have used our CRT-261 Objectives Pdf exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use CRT-261 Objectives Pdf exam training at your own right. Our CRT-261 Objectives Pdf exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use CRT-261 Objectives Pdf test guide, you can enter the learning state. We can hardly leave the Internet now, we usually use computer or iPad to work and learn.
Salesforce Service Cloud Consultant CRT-261 How to get to heaven? Shortcart is only one.
Salesforce Service Cloud Consultant CRT-261 Objectives Pdf - Certification Preparation for Service Cloud Consultant This is unprecedented true and accurate test materials. One is to learn exam related knowledge CRT-261 Test Online certification test demands. Are you doing like this?However the above method is the worst time-waster and you cannot get the desired effect.
Someone asked, where is success? Then I tell you, success is in Goldmile-Infobiz. Select Goldmile-Infobiz is to choose success. Goldmile-Infobiz's Salesforce CRT-261 Objectives Pdf exam training materials can help all candidates to pass the IT certification exam.
Salesforce CRT-261 Objectives Pdf - Goldmile-Infobiz is worthy your trust.
To help you get the Salesforce exam certification, we provide you with the best valid CRT-261 Objectives Pdf pdf prep material. The customizable and intelligence CRT-261 Objectives Pdf test engine will bring you to a high efficiency study way. The CRT-261 Objectives Pdf test engine contains self-assessment features like marks, progress charts, etc. Besides, the Easy-to-use CRT-261 Objectives Pdf layout will facilitate your preparation for CRT-261 Objectives Pdf real test. You can pass your CRT-261 Objectives Pdf certification without too much pressure.
CRT-261 Objectives Pdf exam seems just a small exam, but to get the CRT-261 Objectives Pdf certification exam is to be reckoned in your career. Such an international certification is recognition of your IT skills.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
You will never regret choosing our HP HPE3-CL04 test answers as your practice materials because we will show you the most authoritative study guide. Our Salesforce Microsoft PL-900 study material offers you high-quality training material and helps you have a good knowledge of the Microsoft PL-900 actual test. Salesforce CRT-450 - Since we are 100% sure of the content we provide a Money Back Guarantee offer! Salesforce Agentforce-Specialist - Pass guaranteed; 5. We have a lasting and sustainable cooperation with customers who are willing to purchase our EMC D-VXR-DS-00 actual exam.
Updated: May 28, 2022