It can maximize the efficiency of your work. We are the best worldwide materials provider about this exam. About the CRT-261 Practice Materials exam certification, reliability can not be ignored. As is known to us, there are best sale and after-sale service of the CRT-261 Practice Materials study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Practice Materials study materials for all customers. With Goldmile-Infobiz's Salesforce CRT-261 Practice Materials exam training materials you can pass the Salesforce CRT-261 Practice Materials exam easily.
Salesforce Service Cloud Consultant CRT-261 So just open our websites in your computer.
Salesforce Service Cloud Consultant CRT-261 Practice Materials - Certification Preparation for Service Cloud Consultant Help you in your career in your advantage successfully. And we will try our best to satisfy our customers with better quatily and services. Our loyal customers give our CRT-261 Actual Test Answers exam materials strong support.
If you feel that you purchase Goldmile-Infobiz Salesforce CRT-261 Practice Materials exam training materials, and use it to prepare for the exam is an adventure, then the whole of life is an adventure. Gone the furthest person is who are willing to do it and willing to take risks. Not to mention that Goldmile-Infobiz Salesforce CRT-261 Practice Materials exam training materials are many candidates proved in practice.
Salesforce CRT-261 Practice Materials - It can help you to pass the exam successfully.
Do you have tried the CRT-261 Practice Materials online test engine? Here we will recommend the CRT-261 Practice Materials online test engine offered by Goldmile-Infobiz for all of you. Firstly, CRT-261 Practice Materials online training can simulate the actual test environment and bring you to the mirror scene, which let you have a good knowledge of the actual test situation. Secondly, the CRT-261 Practice Materials online practice allows self-assessment, which can bring you some different experience during the preparation. You can adjust your CRT-261 Practice Materials study plan according to the test result after each practice test.
And allows you to work in the field of information technology with high efficiency. You have seen Goldmile-Infobiz's Salesforce CRT-261 Practice Materials exam training materials, it is time to make a choice.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Huawei H31-311_V2.5 - If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. Microsoft SC-300-KR - If you want to change the dream into reality, you only need to choose the professional training. PECB ISO-9001-Lead-Auditor - Life needs new challenge. MSSC CLT - This training materials is what IT people are very wanted. Beyond knowing the answer, and actually understanding the ServiceNow CAD test questions puts you one step ahead of the test.
Updated: May 28, 2022