In order to allow our customers to better understand our CRT-261 Practice Tests quiz prep, we will provide clues for customers to download in order to understand our CRT-261 Practice Tests exam torrent in advance and see if our products are suitable for you. As long as you have questions, you can send us an email and we have staff responsible for ensuring 24-hour service to help you solve your problems. We do not charge extra service fees, but the service quality is high. Apart from basic knowledge, we have made use of the newest technology to enrich your study of the CRT-261 Practice Tests exam study materials. Online learning platform is different from traditional learning methods. The first one is online CRT-261 Practice Tests engine version.
Salesforce Service Cloud Consultant CRT-261 We have always advocated customer first.
If only you provide us the screenshot or the scanning copy of the CRT-261 - Certification Preparation for Service Cloud Consultant Practice Tests failure marks we will refund you immediately. As you know, we are now facing very great competitive pressure. We need to have more strength to get what we want, and Reliable CRT-261 Exam Sims exam dumps may give you these things.
Most experts agree that the best time to ask for more dough is after you feel your CRT-261 Practice Tests performance has really stood out. To become a well-rounded person with the help of our CRT-261 Practice Tests study questions, reducing your academic work to a concrete plan made up of concrete actions allows you to streamline and gain efficiency, while avoiding pseudo work and guilt. Our CRT-261 Practice Tests guide materials provide such a learning system where you can improve your study efficiency to a great extent.
Salesforce CRT-261 Practice Tests - As we all know, time and tide wait for no man.
The latest CRT-261 Practice Tests exam torrent covers all the qualification exam simulation questions in recent years, including the corresponding matching materials at the same time. Do not have enough valid CRT-261 Practice Tests practice materials, can bring inconvenience to the user, such as the delay progress, learning efficiency and to reduce the learning outcome was not significant, these are not conducive to the user persistent finish learning goals. Therefore, to solve these problems, the CRT-261 Practice Tests test material is all kinds of qualification examination, the content of the difficult point analysis, let users in the vast amounts of find the information you need in the study materials, the CRT-261 Practice Tests practice materials improve the user experience, to lay the foundation for good grades through qualification exam.
If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing Salesforce certification CRT-261 Practice Tests exam, and at the same time do not know how to choose a more effective shortcut to pass Salesforce certification CRT-261 Practice Tests exam. Now Goldmile-Infobiz provide you a effective method to pass Salesforce certification CRT-261 Practice Tests exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Our GIAC GCIH test questions are compiled by domestic first-rate experts and senior lecturer and the contents of them contain all the important information about the test and all the possible answers of the questions which maybe appear in the test. Now you can free download part of practice questions and answers of Salesforce certification Microsoft AZ-801 exam on Goldmile-Infobiz. Our IIA IIA-CIA-Part3 training guide can help you lead a better life. From related websites or books, you might also see some of the training materials, but Goldmile-Infobiz's information about Salesforce certification Snowflake COF-C02 exam is the most comprehensive, and can give you the best protection. All workers will take part in regular training to learn our CIPS L4M5study materials.
Updated: May 28, 2022