We will contact the user to ensure that they fully understand the user's situation, including their own level, available learning time on CRT-261 Real Dumps training questions. Our experts will fully consider the gradual progress of knowledge and create the most effective learning plan on the CRT-261 Real Dumps exam questions for you. Each user's situation is different. The efficiency and accuracy of our CRT-261 Real Dumps learning guide will not let you down. The disparity between our CRT-261 Real Dumps practice materials and others are distinct. Our users are all over the world, and our privacy protection system on the CRT-261 Real Dumps study guide is also the world leader.
We have the complete list of popular CRT-261 Real Dumps exams.
We are proud that we have engaged in this career for over ten yeas and helped tens of thousands of the candidates achieve their CRT-261 - Certification Preparation for Service Cloud Consultant Real Dumps certifications, and our CRT-261 - Certification Preparation for Service Cloud Consultant Real Dumps exam questions are becoming increasingly obvious degree of helping the exam candidates with passing rate up to 98 to 100 percent. After our unremitting efforts, CRT-261 New Exam Collection Materials learning guide comes in everybody's expectation. Our professional experts not only have simplified the content and grasp the key points for our customers, but also recompiled the CRT-261 New Exam Collection Materials preparation materials into simple language so that all of our customers can understand easily no matter which countries they are from.
So our product is a good choice for you. Choose our CRT-261 Real Dumps learning materials, you will gain a lot and lay a solid foundation for success. Our CRT-261 Real Dumps learning materials are carefully compiled by industry experts based on the examination questions and industry trends in the past few years.
Salesforce CRT-261 Real Dumps - There is no doubt that you can get a great grade.
It is undeniable that a secure investment can bring many benefits to candidates who want to pass the CRT-261 Real Dumps exam, without worrying that their money is wasted on useless exam materials, and the most important thing is to pass CRT-261 Real Dumps exams. In addition, after the purchase, the candidate will be entitled to a one-year free update, which will help the candidate keep the latest news feeds, and will not leave any opportunity that may lead them to fail the CRT-261 Real Dumps exam. We also provide a 100% refund policy for all users who purchase our questions. If for any reason, any candidates fail in the Salesforce CRT-261 Real Dumps certification exam, we can help you to refund your money and ensure your investment is absolutely safe.
So we have adamant attitude to offer help rather than perfunctory attitude. All CRT-261 Real Dumps test prep is made without levity and the passing rate has up to 98 to 100 percent now.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Microsoft PL-400-KR - That is to say, almost all the students who choose our products can finally pass the exam. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through Adobe AD0-E117 exam, then you must have Adobe AD0-E117 question torrent. IIA IIA-CIA-Part2-KR - Sometimes, their useful suggestions will also be adopted. After you know the characteristics and functions of our Linux Foundation CKS training materials in detail, you will definitely love our exam dumps and enjoy the wonderful study experience. Many candidates may think that it will take a long time to prapare for the DASCA SDS exam.
Updated: May 28, 2022