We have designed a chat window below the web page. Once you want to ask some questions about the CRT-261 Real Exams training engine, you can click the little window. Then you just need to click the buttons after writing your email address and your questions about the CRT-261 Real Exams exam questions. Many users have witnessed the effectiveness of our CRT-261 Real Exams guide braindumps you surely will become one of them. Try it right now! Using our products, you can get everything you want, including your most important pass rate.
Salesforce Service Cloud Consultant CRT-261 You must choose a guaranteed product.
Salesforce Service Cloud Consultant CRT-261 Real Exams - Certification Preparation for Service Cloud Consultant You can totally relay on us. Therefore, we welcome you to download to try our CRT-261 New Test Camp Materials exam for a small part. Then you will know whether it is suitable for you to use our CRT-261 New Test Camp Materials test questions.
Second, it is convenient for you to read and make notes with our versions of CRT-261 Real Exams exam materials. Last but not least, we will provide considerate on line after sale service for you in twenty four hours a day, seven days a week. So let our CRT-261 Real Exams practice guide to be your learning partner in the course of preparing for the exam, it will be a wise choice for you to choose our CRT-261 Real Exams study dumps.
The Salesforce CRT-261 Real Exams training materials are so very helpful.
As is known to us, there are three different versions about our Certification Preparation for Service Cloud Consultant guide torrent, including the PDF version, the online version and the software version. The experts from our company designed the three different versions of CRT-261 Real Exams test torrent with different functions. According to the different function of the three versions, you have the chance to choose the most suitable version of our CRT-261 Real Exams study torrent. For instance, if you want to print the CRT-261 Real Exams study materials, you can download the PDF version which supports printing. By the PDF version, you can print the Certification Preparation for Service Cloud Consultant guide torrent which is useful for you. If you want to enjoy the real exam environment, the software version will help you solve your problem, because the software version of our CRT-261 Real Exams test torrent can simulate the real exam environment. In a word, the three different versions will meet your all needs; you can use the most suitable version of our CRT-261 Real Exams study torrent according to your needs.
Our exam materials allow you to prepare for the real CRT-261 Real Exams exam and will help you with the self-assessment. If you like use paper to learn, you can print in PDF; if you like learn with electronic equipment, you can use our APP online version offline.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
SAP C-BCWME-2504 - You can contact with our service, and they will give you the most professional guide. Fortinet FCP_FMG_AD-7.6 - Of course, you must have enough ability to assume the tasks. Huawei H19-495_V1.0 - At the same time, we believe that the convenient purchase process will help you save much time. They are meritorious experts with a professional background in this line and remain unpretentious attitude towards our SAP C_BCBAI_2509 practice materials all the time. Differ as a result the Salesforce Sales-101 questions torrent geared to the needs of the user level, cultural level is uneven, have a plenty of college students in school, have a plenty of work for workers, and even some low education level of people laid off, so in order to adapt to different level differences in users, the Salesforce Sales-101 exam questions at the time of writing teaching materials with a special focus on the text information expression, as little as possible the use of crude esoteric jargon, as much as possible by everyone can understand popular words to express some seem esoteric knowledge, so that more users through the Salesforce Sales-101 prep guide to know that the main content of qualification examination, stimulate the learning enthusiasm of the user, arouse their interest in learning.
Updated: May 28, 2022