By our three versions of CRT-261 Study Guide study engine: the PDF, Software and APP online, we have many repeat orders in a long run. The PDF version helps you read content easier at your process of studying with clear arrangement, and the PC Test Engine version of CRT-261 Study Guide practice questions allows you to take stimulation exam to check your process of exam preparing, which support windows system only. Moreover, there is the APP version of CRT-261 Study Guide study engine, you can learn anywhere at any time. As promising learners in this area, every exam candidates need to prove self-ability to working environment to get higher chance and opportunities for self-fulfillment. Our CRT-261 Study Guide practice materials with excellent quality and attractive prices are your ideal choices which can represent all commodities in this field as exemplary roles. With CRT-261 Study Guide learning materials, you can study at ease, and we will help you solve all the problems that you may encounter in the learning process.
Salesforce Service Cloud Consultant CRT-261 You cannot always stay in one place.
In short, we will provide you with everything you need about Salesforce certification CRT-261 - Certification Preparation for Service Cloud Consultant Study Guide exam. The CRT-261 Latest Exam Materials certification exam training tools contains the latest studied materials of the exam supplied by IT experts. In the past few years, Salesforce certification CRT-261 Latest Exam Materials exam has become an influenced computer skills certification exam.
In Goldmile-Infobiz you can always find out the most suitable training way for you to pass the exam easily. No matter you choose which kind of the training method, Goldmile-Infobiz will provide you a free one-year update service. Goldmile-Infobiz's information resources are very wide and also very accurate.
Salesforce CRT-261 Study Guide - So just come and have a try!
Our CRT-261 Study Guide exam dumps strive for providing you a comfortable study platform and continuously explore more functions to meet every customer’s requirements. We may foresee the prosperous talent market with more and more workers attempting to reach a high level through the Salesforce certification. To deliver on the commitments of our CRT-261 Study Guide test prep that we have made for the majority of candidates, we prioritize the research and development of our CRT-261 Study Guide test braindumps, establishing action plans with clear goals of helping them get the Salesforce certification. You can totally rely on our products for your future learning path. Full details on our CRT-261 Study Guide test braindumps are available as follows.
It is a package of CRT-261 Study Guide braindumps that is prepared by the proficient experts. These CRT-261 Study Guide exam questions dumps are of high quality and are designed for the convenience of the candidates.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Huawei H28-315_V1.0 - And if you buy the value pack, you have all of the three versions, the price is quite preferential and you can enjoy all of the study experiences. For all content of our SAP C_BCBTM_2502 learning materials are strictly written and tested by our customers as well as the market. You can totally trust in our CompTIA CV0-004 exam questions! We all know that pass the CCE Global CPCE exam will bring us many benefits, but it is not easy for every candidate to achieve it. Consequently, with the help of our Scrum SAFe-Practitioner study materials, you can be confident that you will pass the exam and get the related certification as easy as rolling off a log.
Updated: May 28, 2022