You can practice the questions on practice software in simulated real CRT-261 Study Material exam scenario or you can use simple PDF format to go through all the real CRT-261 Study Material exam questions. Our products are better than all the cheap CRT-261 Study Material Exam braindumps you can find elsewhere, try free demo. You can pass your actual CRT-261 Study Material Exam in first attempt. But if you are unfortunate to fail in the exam we will refund you immediately in full and the process is very simple. If only you provide the scanning copy of the CRT-261 Study Material failure marks we will refund you immediately. Our CRT-261 Study Material practice dumps compiled by the most professional experts can offer you with high quality and accuracy practice materials for your success.
Salesforce Service Cloud Consultant CRT-261 Try to immerse yourself in new experience.
Salesforce Service Cloud Consultant CRT-261 Study Material - Certification Preparation for Service Cloud Consultant All those merits prefigure good needs you may encounter in the near future. Every CRT-261 Best Practice exam questions are going through rigid quality check before appearing on our online stores. So you do not need to worry about trivial things and concentrate on going over our CRT-261 Best Practice exam preparation.
Just as exactly, to obtain the certification of CRT-261 Study Material exam braindumps, you will do your best to pass the according exam without giving up. You may not have to take the trouble to study with the help of our CRT-261 Study Material practice materials. We claim that you can be ready to attend your exam after studying with our CRT-261 Study Materialstudy guide for 20 to 30 hours because we have been professional on this career for years.
Salesforce CRT-261 Study Material - And we will let you down.
Our CRT-261 Study Material study materials selected the most professional team to ensure that the quality of the CRT-261 Study Material learning guide is absolutely leading in the industry, and it has a perfect service system. The focus and seriousness of our study materials gives it a 99% pass rate. Using our products, you can get everything you want, including your most important pass rate. CRT-261 Study Material actual exam is really a good helper on your dream road.
The learning of our CRT-261 Study Material study materials costs you little time and energy and we update them frequently. We can claim that you will be ready to write your exam after studying with our CRT-261 Study Material exam guide for 20 to 30 hours.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
SAP C-TS422-2504 - Perhaps our research data will give you some help. ServiceNow CIS-HAM - Many people want to be the competent people which can excel in the job in some area and be skillful in applying the knowledge to the practical working in some industry. Fortinet FCSS_SDW_AR-7.4 - The acquisition of Salesforce qualification certificates can better meet the needs of users' career development, so as to bring more promotion space for users. Saving the precious time users already so, also makes the Cisco 350-901 quiz torrent look more rich, powerful strengthened the practicability of the products, to meet the needs of more users, to make the Cisco 350-901 test prep stand out in many similar products. Microsoft SC-100-KR - With our users all over the world, you really should believe in the choices of so many people.
Updated: May 28, 2022