After 20 to 30 hours of studying CRT-261 Study Notes exam materials, you can take the exam and pass it for sure. You know, the time is very tight now. You must choose a guaranteed product. You can totally relay on us. Many candidates do not have actual combat experience, for the qualification examination is the first time to attend, they always feel aimless and worried about the CRT-261 Study Notes exam very much. Although our CRT-261 Study Notes exam dumps have been known as one of the world’s leading providers of exam materials, you may be still suspicious of the content.
Salesforce Service Cloud Consultant CRT-261 Infinite striving to be the best is man's duty.
If you buy our CRT-261 - Certification Preparation for Service Cloud Consultant Study Notes study tool successfully, you will have the right to download our CRT-261 - Certification Preparation for Service Cloud Consultant Study Notes exam torrent in several minutes, and then you just need to click on the link and log on to your website’s forum, you can start to learn our CRT-261 - Certification Preparation for Service Cloud Consultant Study Notes question torrent. They are unsuspecting experts who you can count on. By unremitting effort and studious research of the Latest CRT-261 Practice Questions Download practice materials, they devised our high quality and high effective Latest CRT-261 Practice Questions Download practice materials which win consensus acceptance around the world.
Differ as a result the CRT-261 Study Notes questions torrent geared to the needs of the user level, cultural level is uneven, have a plenty of college students in school, have a plenty of work for workers, and even some low education level of people laid off, so in order to adapt to different level differences in users, the CRT-261 Study Notes exam questions at the time of writing teaching materials with a special focus on the text information expression, as little as possible the use of crude esoteric jargon, as much as possible by everyone can understand popular words to express some seem esoteric knowledge, so that more users through the CRT-261 Study Notes prep guide to know that the main content of qualification examination, stimulate the learning enthusiasm of the user, arouse their interest in learning.
Because it can help you prepare for the Salesforce CRT-261 Study Notes exam.
The Goldmile-Infobiz Salesforce CRT-261 Study Notes exam questions is 100% verified and tested. Goldmile-Infobiz Salesforce CRT-261 Study Notes exam practice questions and answers is the practice test software. In Goldmile-Infobiz, you will find the best exam preparation material. The material including practice questions and answers. The information we have could give you the opportunity to practice issues, and ultimately achieve your goal that through Salesforce CRT-261 Study Notes exam certification.
However, we need to realize that the genius only means hard-working all one’s life. It means that if you do not persist in preparing for the CRT-261 Study Notes exam, you are doomed to failure.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Goldmile-Infobiz Salesforce HP HPE7-A08 exam training materials is a good guidance. CIPS L5M6 - After all, no one can steal your knowledge. SAP C-BCBAI-2509 - So that you can get the career you want, and can achieve your dreams. Do not worry, in order to help you solve your problem and let you have a good understanding of our Microsoft PL-300-KR study practice dump, the experts and professors from our company have designed the trial version for all people. Microsoft PL-400-KR - Goldmile-Infobiz not only provide the products which have high quality to each candidate, but also provides a comprehensive after-sales service.
Updated: May 28, 2022