Because of not having appropriate review methods and review materials, or not grasping the rule of the questions, so many candidates eventually failed to pass the CRT-261 Study Plan exam even if they have devoted much effort. At this moment, we sincerely recommend our CRT-261 Study Plan exam materials to you, which will be your best companion on the way to preparing for the exam. And with high pass rate as 98% to 100%, you will be bound to pass the exam as long as you choose our CRT-261 Study Plan praparation questions. Each question in CRT-261 Study Plan pass guide is certified by our senior IT experts to improve candidates' ability and skills. The quality of training materials and the price of our CRT-261 Study Plan dumps torrent are all created for your benefit. All our customers have successfully passed the exam.
Salesforce Service Cloud Consultant CRT-261 You can check the quality and validity by them.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Study Plan study guide is the most reliable and popular exam product in the marcket for we only sell the latest CRT-261 - Certification Preparation for Service Cloud Consultant Study Plan practice engine to our clients and you can have a free trial before your purchase. However, if you choose Goldmile-Infobiz, you will find gaining Salesforce certification CRT-261 Valid Exam Cost exam certificate is not so difficult. Goldmile-Infobiz training tool is very comprehensive and includes online services and after-sales service.
All of them have passed the exam and got the certificate. They live a better life now. Our CRT-261 Study Plan study guide can release your stress of preparation for the test.
Salesforce CRT-261 Study Plan - It is your right time to make your mark.
It is no longer an accident for you to pass CRT-261 Study Plan exam after you have use our CRT-261 Study Plan exam software. You will have thorough training and exercises from our huge question dumps, and master every question from the detailed answer analysis. The exam software with such guarantees will clear your worries about CRT-261 Study Plan exam.
Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity. During the prolonged review, many exam candidates feel wondering attention is hard to focus.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
We are not satisfied with that we have helped more candidates pass CompTIA 220-1102 exam, because we know that the IT industry competition is intense, we must constantly improve our dumps so that we cannot be eliminated. They always treat customers with courtesy and respect to satisfy your need on our Huawei H13-921_V1.5 exam dumps. ISACA CRISC - You just need to spend 20-30 hours for study and preparation, then confident to attend the actual test. SAP C_ARCIG_2508 - Our software is equipped with many new functions, such as timed and simulated test functions. Lpi 101-500 - The contents of Salesforce study dumps are edited by our experts who have rich experience, and easy for all of you to understand.
Updated: May 28, 2022