By our professional training, you will pass your exam and get the related certification in the shortest time. All the CRT-261 Test Blueprint training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. If you decide to buy and use the CRT-261 Test Blueprint training materials from our company with dedication on and enthusiasm step and step, it will be very easy for you to pass the exam without doubt. We sincerely hope that you can achieve your dream in the near future by the CRT-261 Test Blueprint latest questions of our company. The CRT-261 Test Blueprint learn prep from our company has helped thousands of people to pass the exam and get the related certification, and then these people have enjoyed a better job and a better life.
Salesforce Service Cloud Consultant CRT-261 Fate is not an opportunity but a choice.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Test Blueprint certification guide also use the latest science and technology to meet the new requirements of authoritative research material network learning. In order to ensure the security of client information, our company hired many experts to design a secure procurement process for our Pass Leader CRT-261 Dumps test prep. If you decide to purchase our Pass Leader CRT-261 Dumps quiz guide, you can download the app of our products with no worry.
If you want to spend the least time to achieve your goals, CRT-261 Test Blueprint learning materials are definitely your best choice. You can really try it we will never let you down! Under the leadership of a professional team, we have created the most efficient learning CRT-261 Test Blueprint training guide for our users.
Salesforce CRT-261 Test Blueprint - As you know, life is like the sea.
As you can see on our website, there are versions of the PDF, Software and APP online. PDF version of our CRT-261 Test Blueprint study materials- it is legible to read and remember, and support customers’ printing request. Software version of our CRT-261 Test Blueprint exam questions-It support simulation test system and times of setup has no restriction. Remember this version support Windows system users only. App online version of CRT-261 Test Blueprint practice engine -Be suitable to all kinds of equipment or digital devices.
Our experts made significant contribution to their excellence of the CRT-261 Test Blueprint study materials. So we can say bluntly that our CRT-261 Test Blueprint simulating exam is the best.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Up to now, we have more than tens of thousands of customers around the world supporting our Salesforce Manufacturing-Cloud-Professional training prep. Just look at the comments on the Snowflake SnowPro-Core-KR training guide, you will know that how popular they are among the candidates. All contents of Amazon Data-Engineer-Associate-KR practice quiz contain what need to be mastered. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our Huawei H14-711_V1.0 learning questions, and it is their job to officiate the routines of offering help for you. We have free demo of our Nutanix NCP-MCI-6.10 exam questions offering the latest catalogue and brief contents for your information on the website, if you do not have thorough understanding of our Nutanix NCP-MCI-6.10 study materials.
Updated: May 28, 2022