In this way, you will have more time to travel, go to parties and even prepare for another exam. The benefits of CRT-261 Test Dates study guide for you are far from being measured by money. CRT-261 Test Dates guide torrent has a first-rate team of experts, advanced learning concepts and a complete learning model. As the leader in the market for over ten years, our CRT-261 Test Dates practice engine owns a lot of the advantages. Our CRT-261 Test Dates study guide is featured less time input, high passing rate, three versions, reasonable price, excellent service and so on. Although we cannot contact with each other face to face, but there are no disparate treatments and we treat every customer with consideration like we are around you at every stage during your review process on our CRT-261 Test Dates exam questions.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz is worthful to choose.
Thousands of people tried the CRT-261 - Certification Preparation for Service Cloud Consultant Test Dates exams, but despite having good professional experience and being well-prepared, the regrettable exam failed. About the CRT-261 Latest Exam Practice exam certification, reliability can not be ignored. CRT-261 Latest Exam Practice exam training materials of Goldmile-Infobiz are specially designed.
As is known to us, there are best sale and after-sale service of the CRT-261 Test Dates study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Test Dates study materials for all customers. More importantly, it is evident to all that the CRT-261 Test Dates study materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market.
Salesforce CRT-261 Test Dates - If you miss it you will regret for a lifetime.
Do you want to try our free demo of the CRT-261 Test Dates study questions? Your answer must be yes. So just open our websites in your computer. You will have easy access to all kinds of free trials of the CRT-261 Test Dates practice materials. You can apply for many types of CRT-261 Test Dates exam simulation at the same time. Once our system receives your application, it will soon send you what you need. Please ensure you have submitted the right email address. And you will have the demos to check them out.
Help you in your career in your advantage successfully. As long as you have the Salesforce CRT-261 Test Dates certification, you will be treated equally by all countries.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Microsoft PL-300-KR - You can find their real comments in the comments sections. Pennsylvania Real Estate Commission RePA_Sales_S - Dreams and hopes are important, but more important is to go to practice and prove. But they forgot to answer the other questions, our Cisco 700-246 training guide can help you solve this problem and get used to the pace. Besides Salesforce Microsoft PL-600 exam is popular, Cisco, IBM, HP and so on are also accepted by many people. They will accurately and quickly provide you with Salesforce certification Huawei H19-172_V1.0 exam materials and timely update Salesforce Huawei H19-172_V1.0 exam certification exam practice questions and answers and binding.
Updated: May 28, 2022