According to past statistics, 98 % - 99 % of the users who have used our CRT-261 Test Dump study materials can pass the exam successfully. So without doubt, you will be our nest passer as well as long as you buy our CRT-261 Test Dumppractice braindumps. Our CRT-261 Test Dump exam guide are not only rich and varied in test questions, but also of high quality. Just come to buy our CRT-261 Test Dump learning guide and you will love it. CRT-261 Test Dump study materials can expedite your review process, inculcate your knowledge of the exam and last but not the least, speed up your pace of review dramatically. There are rare products which can rival with our products and enjoy the high recognition and trust by the clients like our products.
Salesforce Service Cloud Consultant CRT-261 The pass rate is the test of a material.
Salesforce Service Cloud Consultant CRT-261 Test Dump - Certification Preparation for Service Cloud Consultant At last, you will not regret your choice. when you buy our CRT-261 Reliable Test Discount Voucher simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation.
Goldmile-Infobiz's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Test Dump exam.
Salesforce CRT-261 Test Dump - We can help you to achieve your goals.
Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. The answers of Goldmile-Infobiz's exercises is 100% correct and they can help you pass Salesforce certification CRT-261 Test Dump exam successfully. You can free download part of practice questions and answers of Salesforce certification CRT-261 Test Dump exam online as a try.
But to succeed you can have a shortcut, as long as you make the right choice. I took advantage of Goldmile-Infobiz's Salesforce CRT-261 Test Dump exam training materials, and passed the Salesforce CRT-261 Test Dump exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
SAP C-TS422-2504 - Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. Google Generative-AI-Leader - Our training materials, including questions and answers, the pass rate can reach 100%. Goldmile-Infobiz's exercises are very similar with the real exam, which can ensure you a successful passing the Salesforce certification Databricks Associate-Developer-Apache-Spark-3.5 exam. When you are faced with the real exam, you can pass Salesforce Virginia Insurance Virginia-Life-Annuities-and-Health-Insurance test easily. ACFE CFE-Financial-Transactions-and-Fraud-Schemes - In order to improve the value of your career, you must pass this certification exam.
Updated: May 28, 2022