We know that the standard for most workers become higher and higher; so we also set higher goal on our CRT-261 Test Forum guide questions. Different from other practice materials in the market our training materials put customers’ interests in front of other points, committing us to the advanced learning materials all along. Until now, we have simplified the most complicated CRT-261 Test Forum guide questions and designed a straightforward operation system, with the natural and seamless user interfaces of CRT-261 Test Forum exam question grown to be more fluent, we assure that our practice materials provide you a total ease of use. The latest CRT-261 Test Forum exam review materials offered by our Goldmile-Infobiz will help you complete the CRT-261 Test Forum exam preparation in short time. We have the authority of the exam materials and experienced team with rich sense of responsibility. There are so many striking points of our CRT-261 Test Forum preparation exam.
Salesforce Service Cloud Consultant CRT-261 The secret of success is constancy to purpose.
Salesforce Service Cloud Consultant CRT-261 Test Forum - Certification Preparation for Service Cloud Consultant The new supplemental updates will be sent to your mailbox if there is and be free. The content of our CRT-261 Valid Test Dumps Free pass guide covers the most of questions in the actual test and all you need to do is review our CRT-261 Valid Test Dumps Free vce dumps carefully before taking the exam. Then you can pass the actual test quickly and get certification easily.
Before you buy our CRT-261 Test Forum study questions you can have a free download and tryout and you can have an understanding of our product by visiting our pages of our product on the website. The pages of our CRT-261 Test Forum guide torrent provide the demo and you can understand part of our titles and the form of our software. On the pages of our CRT-261 Test Forum exam torrent you can see the version of the product, the updated time, the quantity of the questions and answers, the characteristics and merits of the product, the price of the product and the discounts.
Salesforce CRT-261 Test Forum - .
The CRT-261 Test Forum practice questions that are best for you will definitely make you feel more effective in less time. The cost of CRT-261 Test Forum studying materials is really very high. Selecting our study materials is definitely your right decision. Of course, you can also make a decision after using the trial version. With our CRT-261 Test Forum real exam, we look forward to your joining. And our CRT-261 Test Forum exam braindumps will never let you down.
You never know what you can get till you try. It is universally acknowledged that mock examination is of great significance for those who are preparing for the exam since candidates can find deficiencies of their knowledge as well as their shortcomings in the practice test, so that they can enrich their knowledge before the real CRT-261 Test Forum exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
There is a lot of data to prove that our Microsoft SC-100 practice guide has achieved great success. Salesforce MCE-Admn-201 - Are you still worried about the exam? Don’t worry! And our EXIN PR2F real study braindumps can help you get better and better reviews. So many our customers have benefited form our Huawei H25-621_V1.0 preparation quiz, so will you! Amazon SAP-C02-KR - You must also realize that you really need to improve your strength.
Updated: May 28, 2022