But pass this test will not be easy. So Goldmile-Infobiz Salesforce CRT-261 Test Guide exam certification issues is what they indispensable. Select the appropriate shortcut just to guarantee success. Our latest CRT-261 Test Guide exam dump is comprehensive, covering all the learning content you need to pass the qualifying exams. Users with qualifying exams can easily access our web site, get their favorite latest CRT-261 Test Guide study guide, and before downloading the data, users can also make a free demo for an accurate choice. Goldmile-Infobiz Salesforce CRT-261 Test Guide exam training materials bear with a large number of the exam questions you need, which is a good choice.
Salesforce Service Cloud Consultant CRT-261 People’s tastes also vary a lot.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Test Guide study guide is the most reliable and popular exam product in the marcket for we only sell the latest CRT-261 - Certification Preparation for Service Cloud Consultant Test Guide practice engine to our clients and you can have a free trial before your purchase. Professional research data is our online service and it contains simulation training examination and practice questions and answers about Salesforce certification Study CRT-261 Notes exam. Goldmile-Infobiz's after-sales service is not only to provide the latest exam practice questions and answers and dynamic news about Salesforce Study CRT-261 Notes certification, but also constantly updated exam practice questions and answers and binding.
If you can’t wait getting the certificate, you are supposed to choose our CRT-261 Test Guide study guide. our CRT-261 Test Guide actual exam has won thousands of people’s support. All of them have passed the exam and got the certificate.
Salesforce CRT-261 Test Guide - You can totally rely on us.
Goldmile-Infobiz provide different training tools and resources to prepare for the Salesforce CRT-261 Test Guide exam. The preparation guide includes courses, practice test, test engine and part free PDF download.
Goldmile-Infobiz's study guides are your best ally to get a definite success in CRT-261 Test Guide exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Goldmile-Infobiz guarantee that Salesforce CIPS L5M1 exam questions and answers can help you to pass the exam successfully. If for any reason, a candidate fails in Scrum SSM exam then he will be refunded his money after the refund process. Goldmile-Infobiz's Salesforce Fortinet NSE7_OTS-7.2 exam training materials allows candidates to learn in the case of mock examinations. CrowdStrike CCCS-203b - Hence, if you need help to get certified, you are in the right place. SAP C_S4PM2_2507 - Since you have chosen to participate in the demanding IT certification exam.
Updated: May 28, 2022