No study can be done successfully without a specific goal and a powerful drive, and here to earn a better living by getting promotion is a good one. It is of no exaggeration to say that sometimes a certification is exactly a stepping-stone to success, especially when you are hunting for a job. The CRT-261 Test Guide study materials are of great help in this sense. Once you have used our CRT-261 Test Guide exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use CRT-261 Test Guide exam training at your own right. Our CRT-261 Test Guide exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use CRT-261 Test Guide test guide, you can enter the learning state. Inevitably, we will feel too tired if we worked online too long.
Salesforce Service Cloud Consultant CRT-261 You cannot always stay in one place.
In short, we will provide you with everything you need about Salesforce certification CRT-261 - Certification Preparation for Service Cloud Consultant Test Guide exam. The Latest CRT-261 Test Blueprint certification exam training tools contains the latest studied materials of the exam supplied by IT experts. In the past few years, Salesforce certification Latest CRT-261 Test Blueprint exam has become an influenced computer skills certification exam.
In Goldmile-Infobiz you can always find out the most suitable training way for you to pass the exam easily. No matter you choose which kind of the training method, Goldmile-Infobiz will provide you a free one-year update service. Goldmile-Infobiz's information resources are very wide and also very accurate.
Salesforce CRT-261 Test Guide - We provide one –year free updates; 3.
We have a lasting and sustainable cooperation with customers who are willing to purchase our CRT-261 Test Guide actual exam. We try our best to renovate and update our CRT-261 Test Guide study materials in order to help you fill the knowledge gap during your learning process, thus increasing your confidence and success rate. At the same time, CRT-261 Test Guide preparation baindumps can keep pace with the digitized world by providing timely application. You will never fell disappointed with our CRT-261 Test Guide exam quiz.
If you master all key knowledge points, you get a wonderful score. If you choose our CRT-261 Test Guide exam review questions, you can share fast download.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
With the high pass rate as 98% to 100%, we can proudly claim that we are unmatched in the market for our accurate and latest Fortinet FCSS_SDW_AR-7.4 exam dumps. We offer you the most accurate Huawei H11-861_V4.0 exam answers that will be your key to pass the certification exam in your first try. You can easily get the high paying job if you are passing the Microsoft PL-300-KR exam in the first attempt, and our Microsoft PL-300-KR study guides can help you do so. Preparing for the ISTQB ISTQB-CTFL-KR real exam is easier if you can select the right test questions and be sure of the answers. Now you can pass Salesforce Cisco 200-901 exam without going through any hassle.
Updated: May 28, 2022