If you have some questions about our CRT-261 Test Name exam braindumps, ask for our after-sales agent, they will solve the problems for you as soon as possible. Our CRT-261 Test Name training materials impressed all our customers by the help as well as our after-sales services. We offer the most considerate after-sales services for you 24/7 with the help of patient staff and employees. Unlike many other learning materials, our CRT-261 Test Name study materials are specially designed to help people pass the exam in a more productive and time-saving way, and such an efficient feature makes it a wonderful assistant in personal achievement as people have less spare time nowadays. On the other hand, CRT-261 Test Name study materials are aimed to help users make best use of their sporadic time by adopting flexible and safe study access. It is true that related skills serve as common tools frequently used all over the world, so we can realize that how important an CRT-261 Test Name certification is, also understand the importance of having a good knowledge of it.
Salesforce Service Cloud Consultant CRT-261 You will know the effect of this exam materials.
CRT-261 - Certification Preparation for Service Cloud Consultant Test Name test dumps can help you solve all the problems in your study. If you are an IT staff, do you want a promotion? Do you want to become a professional IT technical experts? Then please enroll in the Salesforce CRT-261 Training Tools exam quickly. You know how important this certification to you.
Every day there are many different new things turning up. So a wise and diligent person should absorb more knowledge when they are still young. At present, our CRT-261 Test Name study prep has gained wide popularity among different age groups.
Salesforce CRT-261 Test Name - Quitters never win and winners never quit.
This is a wise choice, after using our CRT-261 Test Name training materials, you will realize your dream of a promotion because you deserve these reports and your efforts will be your best proof. Therefore, when you are ready to review the exam, you can fully trust our products, choose our learning materials. If you don't want to miss out on such a good opportunity, buy it quickly. Thus, users do not have to worry about such trivial issues as typesetting and proofreading, just focus on spending the most practice to use our CRT-261 Test Name learning materials. After careful preparation, I believe you will be able to pass the exam.
Our braindumps for CRT-261 Test Name real exam are written to highest standard of technical profession, tested by our senior IT experts and certified trainers. You can totally trust our CRT-261 Test Name exam prep materials because we guarantee the best quality of our products.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
CompTIA XK0-006 - You also can become the lucky guys as long as you are willing to learn. By using our BCS PC-BA-FBA-20 pass review, you will grasp the overall key points of the test content and solve the difficult questions easier. Besides, our ServiceNow CAD exam questions will help you pass the exam and get the certification for sure. You do not need to run the risk of losing money in case of failure of SAP C-ARP2P-2508 test. Goldmile-Infobiz 100% guarantee you to pass Salesforce certification CSI CSC2 exam.
Updated: May 28, 2022