Users can learn the latest and latest test information through our CRT-261 Test Notes test dumps. What are you waiting for? Closed cars will not improve, and when we are reviewing our qualifying examinations, we should also pay attention to the overall layout of various qualifying examinations. Through the Salesforce certification CRT-261 Test Notes exam method has a lot of kinds, spend a lot of time and energy to review the Salesforce certification CRT-261 Test Notes exam related professional knowledge is a kind of method, through a small amount of time and money Goldmile-Infobiz choose to use the pertinence training and exercises is also a kind of method. At the same time, as long as the user ensures that the network is stable when using our CRT-261 Test Notes training materials, all the operations of the learning material of can be applied perfectly.
Salesforce Service Cloud Consultant CRT-261 So our customers can pass the exam with ease.
You have Goldmile-Infobiz Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Test Notes certification exam training materials, the same as having a bright future. If you like to use computer to learn, you can use the Software and the APP online versions of the New CRT-261 Exam Pattern exam questions. If you like to write your own experience while studying, you can choose the PDF version of the New CRT-261 Exam Pattern study materials.
Because Goldmile-Infobiz's Salesforce CRT-261 Test Notes exam training materials will help us to pass the exam successfully. With it, we would not be afraid, and will not be confused. Goldmile-Infobiz's Salesforce CRT-261 Test Notes exam training materials is the best medicine for candidates.
Salesforce CRT-261 Test Notes - We get information from special channel.
Many exam candidates attach great credence to our CRT-261 Test Notes simulating exam. You can just look at the hot hit on our website on the CRT-261 Test Notes practice engine, and you will be surprised to find it is very popular and so many warm feedbacks are written by our loyal customers as well. Our CRT-261 Test Notes study prep does not need any ads, their quality has propaganda effect themselves. As a result, the pass rate of our CRT-261 Test Notes exam braindumps is high as 98% to 100%.
If you still feel difficult in passing exam, our products are suitable for you. CRT-261 Test Notes test questions and answers are worked out by Goldmile-Infobiz professional experts who have more than 8 years in this field.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Microsoft PL-300-KR - Please feel free to contact us if you have any problems. You can instantly download the free trial of PMI PMP-KR exam pdf and check its credibility before you decide to buy. All your dreams will be fully realized after you have obtained the PMI CAPM certificate. Our test engine is an exam simulation that makes our candidates feel the atmosphere of Medical Tests PTCE actual test and face the difficulty of certification exam ahead. Microsoft AZ-400-KR - Your convenience and demands also deserve our deep consideration.
Updated: May 28, 2022