Our CRT-261 Test Objectives study materials are easy to be mastered and boost varied functions. We compile Our CRT-261 Test Objectives preparation questions elaborately and provide the wonderful service to you thus you can get a good learning and preparation for the CRT-261 Test Objectives exam. After you know the characteristics and functions of our CRT-261 Test Objectives training materials in detail, you will definitely love our exam dumps and enjoy the wonderful study experience. You need to have a brave attempt. Our CRT-261 Test Objectives training engine will help you realize your dreams. As we know, the CRT-261 Test Objectives certification is the main reflection of your ability.
Salesforce Service Cloud Consultant CRT-261 You must work hard to upgrade your IT skills.
Salesforce Service Cloud Consultant CRT-261 Test Objectives - Certification Preparation for Service Cloud Consultant It is very easy and convenient to use and find. So you can quickly know your weaknesses and shortcomings, which is helpful to your further study. For easy use, Goldmile-Infobiz provides you with different version exam dumps.
Our experts are constantly looking for creative way to immortalize our CRT-261 Test Objectives actual exam in this line. Their masterpieces are instrumental to offer help and improve your performance in the real exam. Being dedicated to these practice materials painstakingly and pooling useful points into our CRT-261 Test Objectives exam materials with perfect arrangement and scientific compilation of messages, our CRT-261 Test Objectives practice materials can propel the exam candidates to practice with efficiency.
Salesforce CRT-261 Test Objectives - Choosing our products is choosing success.
There is a succession of anecdotes, and there are specialized courses. Experts call them experts, and they must have their advantages. They are professionals in every particular field. The CRT-261 Test Objectives test material, in order to enhance the scientific nature of the learning platform, specifically hired a large number of qualification exam experts, composed of product high IQ team, these experts by combining his many years teaching experience of CRT-261 Test Objectives quiz guide and research achievements in the field of the test, to exam the popularization was very complicated content of Certification Preparation for Service Cloud Consultant exam dumps, better meet the needs of users of various kinds of cultural level. Expert team not only provides the high quality for the CRT-261 Test Objectives quiz guide consulting, also help users solve problems at the same time, leak fill a vacancy, and finally to deepen the user's impression, to solve the problem of {ExamCde} test material and no longer make the same mistake.
There are many advantages of our CRT-261 Test Objectives pdf torrent: latest real questions, accurate answers, instantly download and high passing rate. You can totally trust our CRT-261 Test Objectives practice test because all questions are created based on the requirements of the certification center.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Our ISTQB ISTQB-CTFL-KR exam questions mainly have three versions which are PDF, Software and APP online, and for their different advantafes, you can learn anywhere at any time. Ping Identity PAP-001 - Each small part contains a specific module. Fortinet FCP_FAZ_AN-7.6 - You can browse our official websites to check our sales volumes. The 100% guarantee pass pass rate of Oracle 1z0-1057-25 training materials that guarantee you to pass your Exam and will not permit any type of failure. And the pass rate of our Microsoft PL-600 training guide is high as 98% to 100%.
Updated: May 28, 2022