We have a special technical customer service staff to solve all kinds of consumers’ problems on our CRT-261 Test Objectives exam questions. If you have questions when installing or using our CRT-261 Test Objectives practice engine, you can always contact our customer service staff via email or online consultation. They will solve your questions about CRT-261 Test Objectives preparation materials with enthusiasm and professionalism, giving you a timely response whenever you contact them. They have a keen sense of smell in the direction of the exam. Therefore, they can make accurate predictions on the exam questions. Our CRT-261 Test Objectives learning materials can help you improve your ability to work in the shortest amount of time, thereby surpassing other colleagues in your company, for more promotion opportunities and space for development.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz is worthful to choose.
Salesforce Service Cloud Consultant CRT-261 Test Objectives - Certification Preparation for Service Cloud Consultant Well, you are in the right place. About the Test CRT-261 Answers exam certification, reliability can not be ignored. Test CRT-261 Answers exam training materials of Goldmile-Infobiz are specially designed.
If you want to pass the CRT-261 Test Objectives exam and get the related certification in the shortest time, choosing the CRT-261 Test Objectives study materials from our company will be in the best interests of all people. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the CRT-261 Test Objectives study materials all over the world in our company.
Salesforce CRT-261 Test Objectives - It is the leader in all training materials.
Our loyal customers give our CRT-261 Test Objectives exam materials strong support. So we are deeply moved by their persistence and trust. Your support and praises of our CRT-261 Test Objectives study guide are our great motivation to move forward. You can find their real comments in the comments sections. There must be good suggestions for you on the CRT-261 Test Objectives learning quiz as well. And we will try our best to satisfy our customers with better quatily and services.
Not to mention that Goldmile-Infobiz Salesforce CRT-261 Test Objectives exam training materials are many candidates proved in practice. It brings the success of each candidate is also real and effective.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
But they forgot to answer the other questions, our Scrum SAFe-Practitioner training guide can help you solve this problem and get used to the pace. After you obtain Apple DEP-2025 certificate, you can also attend other certification exams in IT industry. They will accurately and quickly provide you with Salesforce certification Linux Foundation KCSA exam materials and timely update Salesforce Linux Foundation KCSA exam certification exam practice questions and answers and binding. For Salesforce Huawei H13-921_V1.5 certification test, are you ready? The exam comes in sight, but can you take the test with confidence? If you have not confidence to sail through your exam, here I will recommend the most excellent reference materials for you. HP HPE2-W12 - Our Goldmile-Infobiz provide the most comprehensive information and update fastest.
Updated: May 28, 2022