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All the CRT-261 Test Practice training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the CRT-261 Test Practice learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
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CRT-261 PDF DEMO:
QUESTION NO: 1 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 2 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
The first goal of our company is to help all people to pass the EXIN PR2F exam and get the related certification in the shortest time. If you do not receive our Microsoft MB-800 study materials, please contact our online workers. Because a lot of people hope to get the certification by the related exam, now many leaders of companies prefer to the candidates who have the Pegasystems PEGACPSA24V1certification. In fact, all of the three versions of the ISQI CTFL-AcT practice prep are outstanding. Huawei H31-341_V2.5 - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
Updated: May 28, 2022
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CRT-261 Test Practice study materials you will pass the CRT-261 Test Practice exam smoothly. You will feel grateful for choosing us! Therefore it is necessary to get a professional CRT-261 Test Practice certification to pave the way for a better future.
But our CRT-261 Test Practice exam questions have made it.
We have clear data collected from customers who chose our CRT-261 - Certification Preparation for Service Cloud Consultant Test Practice training engine, the passing rate is 98-100 percent. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our CRT-261 Hot Questions exam questions just focus on what is important and help you achieve your goal.
with our CRT-261 Test Practice exam dumps for 20 to 30 hours, we can claim that our customers are confident to take part in your CRT-261 Test Practice exam and pass it for sure. In the progress of practicing our CRT-261 Test Practice study materials, our customers improve their abilities in passing the CRT-261 Test Practice exam, we also upgrade the standard of the exam knowledge. Therefore, this indeed helps us establish a long-term cooperation relationship on our exam braindumps.
Salesforce CRT-261 Test Practice - They compile each answer and question carefully.
All the CRT-261 Test Practice training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the CRT-261 Test Practice learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
In order to meet the demands of all people, these excellent experts and professors from our company have been working day and night. They tried their best to design the best CRT-261 Test Practice certification training dumps from our company for all people.
CRT-261 PDF DEMO:
QUESTION NO: 1 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 2 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
The first goal of our company is to help all people to pass the EXIN PR2F exam and get the related certification in the shortest time. If you do not receive our Microsoft MB-800 study materials, please contact our online workers. Because a lot of people hope to get the certification by the related exam, now many leaders of companies prefer to the candidates who have the Pegasystems PEGACPSA24V1certification. In fact, all of the three versions of the ISQI CTFL-AcT practice prep are outstanding. Huawei H31-341_V2.5 - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
CRT-261 Test Practice & CRT-261 Valid Test Answers - Salesforce Mock CRT-261 Exam - Goldmile-Infobiz
Can you survive and be invincible in a highly competitive society? Can you gain a foothold in such a complex society? If your answer is "no", that is because your ability is not strong enough. Our CRT-261 Test Practice test braindumps can help you improve your abilities. Once you choose our learning materials, your dream that you have always been eager to get Salesforce certification which can prove your abilities will realized. If you buy our CRT-261 Test Practice study materials you will pass the CRT-261 Test Practice exam smoothly. You will feel grateful for choosing us! Therefore it is necessary to get a professional CRT-261 Test Practice certification to pave the way for a better future.
But our CRT-261 Test Practice exam questions have made it.
We have clear data collected from customers who chose our CRT-261 - Certification Preparation for Service Cloud Consultant Test Practice training engine, the passing rate is 98-100 percent. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our CRT-261 Hot Questions exam questions just focus on what is important and help you achieve your goal.
with our CRT-261 Test Practice exam dumps for 20 to 30 hours, we can claim that our customers are confident to take part in your CRT-261 Test Practice exam and pass it for sure. In the progress of practicing our CRT-261 Test Practice study materials, our customers improve their abilities in passing the CRT-261 Test Practice exam, we also upgrade the standard of the exam knowledge. Therefore, this indeed helps us establish a long-term cooperation relationship on our exam braindumps.
Salesforce CRT-261 Test Practice - They compile each answer and question carefully.
All the CRT-261 Test Practice training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the CRT-261 Test Practice learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
In order to meet the demands of all people, these excellent experts and professors from our company have been working day and night. They tried their best to design the best CRT-261 Test Practice certification training dumps from our company for all people.
CRT-261 PDF DEMO:
QUESTION NO: 1 What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers A. Creating content as a result of solving issues B. Evolving content-based product lifecycles C. Rewarding learning, collaboration, sharing and improving. D. Developing a knowledge base on the experience of an individual Answer: A,C
QUESTION NO: 2 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Use Lightning Connect to connect and access data in real-time from the billing system. B. Create a custom tab of type URL that displays a search page from the billing system. C. Import payment data into Salesforce and add to the contact page layout as a related list. D. Create a Visualforce page that retrieves payment information via a Web Service call-out. Answer: B,D
QUESTION NO: 3 UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records? A. Contact report run time B. Contact related list load time C. Contact view page load time D. Contact list view edit time Answer: A
QUESTION NO: 4 A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers A. Net promoter Score B. Customer Purchase History C. Customer Support Requests D. Service Level Agreement E. customer satisfaction Survey Answer: A,B,E
QUESTION NO: 5 Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. Which recommendation should the Consultant make in anticipation of higher call volume? A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time. B. Set up IVR with an automated response for customers affected by the recall to defect calls. C. Set up a customer survey for customers calling in to identify the severity and impact of the recall. D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call. Answer: B
The first goal of our company is to help all people to pass the EXIN PR2F exam and get the related certification in the shortest time. If you do not receive our Microsoft MB-800 study materials, please contact our online workers. Because a lot of people hope to get the certification by the related exam, now many leaders of companies prefer to the candidates who have the Pegasystems PEGACPSA24V1certification. In fact, all of the three versions of the ISQI CTFL-AcT practice prep are outstanding. Huawei H31-341_V2.5 - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
