With our users all over the world, you really should believe in the choices of so many people. Our advantage is very obvious. Of course, the right to choose is in your hands. Passing the CRT-261 Test Practice and obtaining the certificate may be the fastest and most direct way to change your position and achieve your goal. And we are just right here to give you help. You must choose a guaranteed product.
Salesforce Service Cloud Consultant CRT-261 You can totally relay on us.
Therefore, we welcome you to download to try our CRT-261 - Certification Preparation for Service Cloud Consultant Test Practice exam for a small part. Second, it is convenient for you to read and make notes with our versions of Valid Exam CRT-261 Book exam materials. Last but not least, we will provide considerate on line after sale service for you in twenty four hours a day, seven days a week.
The second Software versions which are usable to windows system only with simulation test system for you to practice in daily life. The last App version of our CRT-261 Test Practice learning guide is suitable for different kinds of electronic products. There are three different versions of our CRT-261 Test Practice exam questions: the PDF, Software and APP online.
Salesforce CRT-261 Test Practice - So with it you can easily pass the exam.
You can imagine that you just need to pay a little money for our CRT-261 Test Practice exam prep, what you acquire is priceless. So it equals that you have made a worthwhile investment. Firstly, you will learn many useful knowledge and skills from our CRT-261 Test Practice exam guide, which is a valuable asset in your life. After all, no one can steal your knowledge. In addition, you can get the valuable CRT-261 Test Practice certificate.
So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Salesforce CRT-261 Test Practice exam training materials, you can get what you want.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
IIA IIA-CIA-Part3-CN - We believe that the trial version will help you a lot. Amazon CLF-C02 - Goldmile-Infobiz not only provide the products which have high quality to each candidate, but also provides a comprehensive after-sales service. ASQ CPGP - If you have the Salesforce certification, it will be very easy for you to get a promotion. HP HPE3-CL02 - After you use it, you will find that everything we have said is true. And our Adobe AD0-E409 learning guide will be your best choice.
Updated: May 28, 2022