If you try on it, you will find that the operation systems of the CRT-261 Test Quiz exam questions we design have strong compatibility. So the running totally has no problem. And you can free download the demos of the CRT-261 Test Quiz practice engine to have a experience before payment. Salesforce certification CRT-261 Test Quiz exam has become a very popular test in the IT industry, but in order to pass the exam you need to spend a lot of time and effort to master relevant IT professional knowledge. In such a time is so precious society, time is money. Because it can help you prepare for the CRT-261 Test Quiz exam.
Salesforce Service Cloud Consultant CRT-261 It is the best training materials.
In addition, you can get the valuable CRT-261 - Certification Preparation for Service Cloud Consultant Test Quiz certificate. All the IT professionals are familiar with the Salesforce CRT-261 Latest Test Study Guide exam. And all of you dream of owning the most demanding certification.
Do not worry, in order to help you solve your problem and let you have a good understanding of our CRT-261 Test Quiz study practice dump, the experts and professors from our company have designed the trial version for all people. You can have a try of using the CRT-261 Test Quiz prep guide from our company before you purchase it. We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself.
Salesforce CRT-261 Test Quiz - Our research materials have many advantages.
Since it was founded, our Goldmile-Infobiz has more and more perfect system, more rich questiondumps, more payment security, and better customer service. Now the CRT-261 Test Quiz exam dumps provided by Goldmile-Infobiz have been recognized by masses of customers, but we will not stop the service after you buy. We will inform you at the first time once the CRT-261 Test Quiz exam software updates, and if you can't fail the CRT-261 Test Quiz exam we will full refund to you and we are responsible for your loss.
You really can't find a more cost-effective product than CRT-261 Test Quiz learning quiz! Our company wants more people to be able to use our products.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Choosing good HP HPE2-W12 exam materials, we will be your only option. For the first time, you need to open Workday Workday-Pro-Talent-and-Performance exam questions in online environment, and then you can use it offline. Ping Identity PAP-001 - If you are a person who desire to move ahead in the career with informed choice, then the Salesforce training material is quite beneficial for you. Microsoft AZ-800 - The next thing you have to do is stick with it. Our website is here to lead you toward the way of success in Huawei H19-495_V1.0 certification exams and saves you from the unnecessary preparation materials.
Updated: May 28, 2022