You will find everything you want to overcome the difficulties of CRT-261 Test Registration practice exam and questions. You will get high mark followed by our materials. We are a team of IT professionals that provide our customers with the up-to-date CRT-261 Test Registration study guide and the current certification exam information. The CRT-261 Test Registration self-assessment features can bring you some convenience. The 24/7 customer service will be waiting for you, if you have any questions. We believe high quality of CRT-261 Test Registration test simulations is the basement of enterprise's survival.
Salesforce Service Cloud Consultant CRT-261 So your success is guaranteed.
Free renewal of our CRT-261 - Certification Preparation for Service Cloud Consultant Test Registration study prep in this respect is undoubtedly a large shining point. Moreover, without the needs of waiting, you can download the CRT-261 Exam Reviews study guide after paying for it immediately. And we have patient and enthusiastic staff offering help on our CRT-261 Exam Reviews learning prep.
Their efficiency has far beyond your expectation! With our CRT-261 Test Registration practice materials, and your persistence towards success, you can be optimistic about your CRT-261 Test Registration real dumps. Even you have bought our CRT-261 Test Registration learning braindumps, and we will send the new updates to you one year long.
Salesforce CRT-261 Test Registration - We sincerely serve for you any time.
In order to make all customers feel comfortable, our company will promise that we will offer the perfect and considerate service for all customers. If you buy the CRT-261 Test Registration training files from our company, you will have the right to enjoy the perfect service. We have employed a lot of online workers to help all customers solve their problem. If you have any questions about the CRT-261 Test Registration learning dumps, do not hesitate and ask us in your anytime, we are glad to answer your questions and help you use our CRT-261 Test Registration study questions well. We believe our perfect service will make you feel comfortable when you are preparing for your exam.
I can say that our experts have became the authority in this career. And they are good at simplifying the content of the CRT-261 Test Registration exam braindumps to be understood by our customers all over the world.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
You can rest assured to buy the Palo Alto Networks NetSec-Analyst exam dumps from our company. Salesforce Manufacturing-Cloud-Professional - In conclusion, a career enables you to live a fuller and safer life. ARDMS SPI - The system is highly flexible, which has short reaction time. The Open Group OGEA-103 - The world is rapidly moving forward due to the prosperous development of information. Now we would like to share the advantages of our EMC D-PWF-OE-00 study dump to you, we hope you can spend several minutes on reading our introduction; you will benefit a lot from it.
Updated: May 28, 2022