Once you unfortunately fail the exam, CRT-261 Test Vce guide torrent will provide you with a full refund and the refund process is very simple. As long as you provide your staff with your transcripts, you will receive a refund soon. Of course, before you buy, CRT-261 Test Vce certification training offers you a free trial service, as long as you log on our website, you can download our trial questions bank for free. Goldmile-Infobiz just have these IT experts to provide you with practice questions and answers of the exam to help you pass the exam successfully. Our Goldmile-Infobiz's practice questions and answers have 100% accuracy. Perhaps you have heard about our CRT-261 Test Vce exam question from your friends or news.
Salesforce Service Cloud Consultant CRT-261 Add Goldmile-Infobiz's products to cart now!
Hope you can give our CRT-261 - Certification Preparation for Service Cloud Consultant Test Vce exam questions full trust, we will not disappoint you. We promise that we will do our best to help you pass the Salesforce certification Latest Study CRT-261 Questions Free exam. Goldmile-Infobiz's providing training material is very close to the content of the formal examination.
The goal of our CRT-261 Test Vce exam questions is always to get you through the CRT-261 Test Vce exam. If you don't pass, we won't earn you any money. This is what we should do for you as a responsible company.
Salesforce CRT-261 Test Vce - As the saying goes, practice makes perfect.
Goldmile-Infobiz has gained the reputation of the many certification industry, because we have a lot of high-quality Salesforce CRT-261 Test Vce Exam CRT-261 Test Vce study guide, CRT-261 Test Vce exam, CRT-261 Test Vce exam answer. As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service. We provide tracking services to all customers. Within one year of your purchase, enjoy free upgrades examination questions service. During this period, if Salesforce's CRT-261 Test Vce test questions are modified, We will be free to provide customers with protection. Salesforce CRT-261 Test Vce certification exam is carefully crafted by our Goldmile-Infobiz IT experts. With the Goldmile-Infobiz of Salesforce CRT-261 Test Vce exam materials, I believe that your tomorrow will be better.
And the more you know, the more easily you can cope with the difficulties in your work. And the most important is that you can get the CRT-261 Test Vce certification.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Salesforce Revenue-Cloud-Consultant-Accredited-Professional - But it is not easy to pass the exam. If you are still hesitate to choose our Goldmile-Infobiz, you can try to free download part of Salesforce SAP C_BCBTM_2502 exam certification exam questions and answers provided in our Goldmile-Infobiz. Lpi 101-500 - One is PDF, and other is software, it is easy to download. The answers of Goldmile-Infobiz's exercises is 100% correct and they can help you pass Salesforce certification CIPS L4M5 exam successfully. I took advantage of Goldmile-Infobiz's Salesforce IIA IIA-CIA-Part3-KR exam training materials, and passed the Salesforce IIA IIA-CIA-Part3-KR exam.
Updated: May 28, 2022