The latest CRT-261 Top Dumps dumps pdf covers every topic of the certification exam and contains the latest test questions and answers. By practicing our CRT-261 Top Dumps vce pdf, you can test your skills and knowledge for the test and make well preparation for the formal exam. One-year free updating will ensure you get the latest CRT-261 Top Dumps study materials first time and the accuracy of our CRT-261 Top Dumps exam questions guarantee the high passing score. Our CRT-261 Top Dumps exam questions are designed from the customer's perspective, and experts that we employed will update our CRT-261 Top Dumps learning materials according to changing trends to ensure the high quality of the CRT-261 Top Dumps practice materials. What are you still waiting for? Choosing our CRT-261 Top Dumps guide questions and work for getting the certificate, you will make your life more colorful and successful. Free trials of CRT-261 Top Dumps exam pdf are available for everyone and great discounts are waiting for you.
Salesforce Service Cloud Consultant CRT-261 For it also supports the offline practice.
You can learn our CRT-261 - Certification Preparation for Service Cloud Consultant Top Dumps exam torrent in a piecemeal time, and you don't have to worry about the tedious and cumbersome learning content. To ensure a more comfortable experience for users of Latest Test CRT-261 Vce Free test material, we offer a thoughtful package. Not only do we offer free demo services before purchase, we also provide three learning modes for users.
You can download the PDF version demo before you buy our CRT-261 Top Dumps test guide, and briefly have a look at the content and understand the CRT-261 Top Dumps exam meanwhile. After you know about our CRT-261 Top Dumps actual questions, you can decide to buy it or not. The process is quiet simple, all you need to do is visit our website and download the free demo.
Salesforce CRT-261 Top Dumps - We are absolutely responsible for you.
We have been studying for many years since kindergarten. I believe that you must have your own opinions and requirements in terms of learning. Our CRT-261 Top Dumps learning guide has been enriching the content and form of the product in order to meet the needs of users. No matter what kind of learning method you like, you can find the best one for you at CRT-261 Top Dumps exam materials. And our CRT-261 Top Dumps study braindumps contain three different versions: the PDF, Software and APP online.
During the trial process, you can learn about the three modes of CRT-261 Top Dumps study quiz and whether the presentation and explanation of the topic in CRT-261 Top Dumps preparation questions is consistent with what you want. If you are interested in our products, I believe that after your trial, you will certainly not hesitate to buy it.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
HP HPE7-A03 - If you eventually fail the exam, we will refund the fee by the contract. The immediate downloading feature of our Juniper JN0-460 certification guide is an eminent advantage of our products. First, our Microsoft AZ-800 practice briandumps have varied versions as the PDF, software and APP online which can satify different needs of our customers. Because we will provide you a chance to replace other exam question bank if you didn’t pass the CrowdStrike CCCS-203b exam at once. HRPA CHRP-KE - Our company has become the front-runner of this career and help exam candidates around the world win in valuable time.
Updated: May 28, 2022