Once you have practiced and experienced the quality of our CRT-261 Updated Testkings exam preparation, you will remember the serviceability and usefulness of them. It explains why our CRT-261 Updated Testkings practice materials helped over 98 percent of exam candidates get the certificate you dream of successfully. Believe me you can get it too and you will be benefited by our CRT-261 Updated Testkings study guide as well. All our CRT-261 Updated Testkings study materials are displayed orderly on the web page. Also, you just need to click one kind; then you can know much about it. And if you have any questions, just feel free to us and we will give you advice on CRT-261 Updated Testkings study guide as soon as possible.
Salesforce Service Cloud Consultant CRT-261 You can spend more time doing other things.
Maybe you want to keep our CRT-261 - Certification Preparation for Service Cloud Consultant Updated Testkings exam guide available on your phone. As long as the users choose to purchase our Reliable CRT-261 Exam Voucher exam dumps, there is no doubt that he will enjoy the advantages of the most powerful update. Most importantly, these continuously updated systems are completely free to users.
A lot of things can’t be tried before buying or the product trail will charge a certain fee, but our CRT-261 Updated Testkings exam questions are very different, you can try it free before you buy it. It’s like buying clothes, you only know if it is right for you when you try it on. In the same way, in order to really think about our customers, we offer a free trial version of our CRT-261 Updated Testkings study prep for you, so everyone has the opportunity to experience a free trial version of our CRT-261 Updated Testkings learning materials.
Salesforce CRT-261 Updated Testkings study materials are here waiting for you!
The CRT-261 Updated Testkings learning dumps from our company are very convenient for all people, including the convenient buying process, the download way and the study process and so on. Upon completion of your payment, you will receive the email from us in several minutes, and then you will have the right to use the Certification Preparation for Service Cloud Consultant test guide from our company. In addition, there are three different versions for all people to choose. According to your actual situation, you can choose the suitable version from our CRT-261 Updated Testkings study question. We believe that the suitable version will help you improve your learning efficiency. It will be very easy for you to pass the exam and get the certification. More importantly, your will spend less time on preparing for CRT-261 Updated Testkings exam than other people.
Our company has established a long-term partnership with those who have purchased our CRT-261 Updated Testkings exam questions. We have made all efforts to update our products in order to help you deal with any change, making you confidently take part in the CRT-261 Updated Testkings exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Even when they find that their classmates or colleagues are preparing a Amazon SCS-C02 exam, they will introduce our study materials to you. Besides, the price of our Salesforce MC-101 learning guide is very favourable even the students can afford it. Choosing our Huawei H19-492_V1.0 learning guide is not only an enrichment of learning content, but also an opportunity to improve our own discovery space. EMC D-PWF-OE-00 - And we are grimly determined and confident in helping you. Our Fortinet FCSS_LED_AR-7.6 study questions may be able to give you some help.
Updated: May 28, 2022