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CRT-211 PDF DEMO:
QUESTION NO: 1
Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?
A. Setup Entitlements with Service Contract and Line Items
B. Create a workflow rule
C. Setup an entitlement with Service Contract
D. Use a validation to make sure that the contract field is filled out
Answer: C
QUESTION NO: 2
How User can import Quota in Forecast ? Choose 2
A. User Information / Records related list
B. Using CHangeset
C. Dataloader and API
D. Using Forecast Tab
E. Using Import Wizard
Answer: A,C
QUESTION NO: 3
Which value rolls up the hierarchy to the manager for both Customizable and Collaborative
Forecasts? Choose 2 answers
A. Opportunity amount
B. Quota amount
C. Product quantity
D. Expected revenue
Answer: A
QUESTION NO: 4
Universal containers set Job applicants to have the Position that they have applied for as a required field. Also, Position can have multiple Job applicants. If the Position is to be deleted, all Job applicants that are related to it should not be deleted. What type of relationship do Job applicants have with Position?
A. Create a master-detail relationship with Position as the master
B. Make a many to many relationship using a junction object
C. Create a custom object between Position and Applicant with lookup field to the junction
D. Create a lookup relationship with Position as the parent
Answer: B
QUESTION NO: 5
How can an admin ensure that cases will be handled in multiple channels? Choose 2
A. Offer a Live Agent Chat button on the company website.
B. Use Chatter Answers in the company Community page
C. Expose case feed options on the company website.
Answer: A,B
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Updated: May 28, 2022