Our CRT-261 Authorized Test Dumps exam materials have always been considered for the users. If you choose our products, you will become a better self. CRT-261 Authorized Test Dumps actual exam want to contribute to your brilliant future. Just have a try on our CRT-261 Authorized Test Dumps practice guide, then you will know you can succeed. If we redouble our efforts, our dreams will change into reality. Prior to your decision on which CRT-261 Authorized Test Dumps exam questions to buy, please inform us of your email address on the CRT-261 Authorized Test Dumps study guide so that we can make sure that you can have a try on the free demos of our CRT-261 Authorized Test Dumps practice materials.
Salesforce Service Cloud Consultant CRT-261 They all have high authority in the IT area.
Generally speaking, CRT-261 - Certification Preparation for Service Cloud Consultant Authorized Test Dumps certification has become one of the most authoritative voices speaking to us today. Now many IT professionals agree that Salesforce certification Valid CRT-261 Test Camp Materials exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification Valid CRT-261 Test Camp Materials exam is an exam concerned by lots of IT professionals.
The hit rate of CRT-261 Authorized Test Dumps study engine is very high. Imagine how happy it would be to take a familiar examination paper in a familiar environment! You can easily pass the exam, after using CRT-261 Authorized Test Dumps training materials.
Salesforce CRT-261 Authorized Test Dumps - Yes, this is true.
Our CRT-261 Authorized Test Dumps study materials are written by experienced experts in the industry, so we can guarantee its quality and efficiency. The content of our CRT-261 Authorized Test Dumps learning guide is consistent with the proposition law all the time. We can't say it’s the best reference, but we're sure it won't disappoint you. This can be borne out by the large number of buyers on our website every day. And our pass rate of our CRT-261 Authorized Test Dumps exam braindumps is high as 98% to 100%.
In addition, Goldmile-Infobiz exam dumps will be updated at any time. If exam outline and the content change, Goldmile-Infobiz can provide you with the latest information.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Through the practice of our Microsoft DP-700 exam questions, you can grasp the intention of the examination organization accurately. Goldmile-Infobiz ISACA AAISM braindump has a high hit rate. You don't have to spend all your energy to the exam because our EMC D-VXR-DS-00 learning questions are very efficient. And then are what materials your worthwhile option? Do you have chosen Goldmile-Infobiz Salesforce ACAMS CAMS-KR real questions and answers? If so, you don't need to worry about the problem that can't pass the exam. By our study materials, all people can prepare for their SAP C_ARSUM_2508 exam in the more efficient method.
Updated: May 28, 2022