By downloading the free demos you will catch on the basic essences of our CRT-261 Exam Camp Pdf guide question and just look briefly at our practice materials you can feel the thoughtful and trendy of us. About difficult or equivocal points, our experts left notes to account for them. So CRT-261 Exam Camp Pdf exam dumps are definitely valuable acquisitions. The striking function of our Certification Preparation for Service Cloud Consultant prepare torrent has attracted tens of thousands of exam candidates around the world with regular buyers who trust us by instinct when they have to deal with exams in this area. They are CRT-261 Exam Camp Pdf exam torrent of versatility for providing not only the essential parts the exam test frequently but the new trendy question points. And we are the leading practice materials in this dynamic market.
The first one is online CRT-261 Exam Camp Pdf engine version.
Salesforce Service Cloud Consultant CRT-261 Exam Camp Pdf - Certification Preparation for Service Cloud Consultant You can consult online no matter what problems you encounter. Our passing rate is 98%-100% and there is little possibility for you to fail in the exam. But if you are unfortunately to fail in the exam we will refund you in full immediately.
As you know, we are now facing very great competitive pressure. We need to have more strength to get what we want, and CRT-261 Exam Camp Pdf exam dumps may give you these things. After you use our study materials, you can get CRT-261 Exam Camp Pdf certification, which will better show your ability, among many competitors, you will be very prominent.
Salesforce CRT-261 Exam Camp Pdf - Please remember you are the best.
Our company has a professional team of experts to write CRT-261 Exam Camp Pdf preparation materials and will constantly update it to ensure that it is synchronized with the exam content. In addition to the high quality, reasonable price and so on, we have many other reasons to make you choose our CRT-261 Exam Camp Pdf actual exam. There are three versions of our CRT-261 Exam Camp Pdf exam questions: PDF, Software and APP online which can provide you the varied study experiences.
Our sales volumes are beyond your imagination. Every day thousands of people browser our websites to select our CRT-261 Exam Camp Pdf exam materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Therefore, to solve these problems, the Cisco 300-715 test material is all kinds of qualification examination, the content of the difficult point analysis, let users in the vast amounts of find the information you need in the study materials, the Cisco 300-715 practice materials improve the user experience, to lay the foundation for good grades through qualification exam. If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing Salesforce certification Microsoft MS-700 exam, and at the same time do not know how to choose a more effective shortcut to pass Salesforce certification Microsoft MS-700 exam. Our Pegasystems PEGACPCSD25V1 test questions are compiled by domestic first-rate experts and senior lecturer and the contents of them contain all the important information about the test and all the possible answers of the questions which maybe appear in the test. Now you can free download part of practice questions and answers of Salesforce certification Amazon Data-Engineer-Associate exam on Goldmile-Infobiz. Our Juniper JN0-232 training guide can help you lead a better life.
Updated: May 28, 2022