Goldmile-Infobiz Salesforce CRT-261 Exam Camp Pdf exam information are cheap and fine. We use simulation questions and answers dedication to our candidates with ultra-low price and high quality. We sincerely hope that you can pass the exam. You can copy to your mobile, Ipad or others. No matter anywhere or any time you want to learn CRT-261 Exam Camp Pdf PC test engine, it is convenient for you. It can make you pass the Salesforce CRT-261 Exam Camp Pdf exam.
Salesforce Service Cloud Consultant CRT-261 You can totally rely on us!
Our experts created the valid CRT-261 - Certification Preparation for Service Cloud Consultant Exam Camp Pdf study guide for most of candidates to help them get good result with less time and money. The download and install set no limits for the amount of the computers and the persons who use CRT-261 Latest Test Tutorial test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the CRT-261 Latest Test Tutorial exam torrent.
PayPal doesn't have extra costs. Here you don't need have a PayPal account; a credit card is the necessity for buying CRT-261 Exam Camp Pdf reliable Study Guide. If you find you are extra taxed please tell us in time before purchasing our CRT-261 Exam Camp Pdf reliable Study Guide materials.
There are many advantages of our Salesforce CRT-261 Exam Camp Pdf study tool.
A minor mistake may result you to lose chance even losing out on your CRT-261 Exam Camp Pdf exam. So we hold responsible tents when compiling the CRT-261 Exam Camp Pdf learning guide. The principles of our CRT-261 Exam Camp Pdfpractice materials can be expressed in words like clarity, correction and completeness. Experts expressed their meaning with clarity by knowledgeable and understandable words which cannot be misunderstood.
Just spent some time regularly on our CRT-261 Exam Camp Pdf exam simulation, your possibility of getting it will be improved greatly. Our supporter of CRT-261 Exam Camp Pdf study guide has exceeded tens of thousands around the world, which directly reflects the quality of them.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Our three versions of SAP C-S4FCF-2023 study materials are the PDF, Software and APP online. Because of our past years’ experience, we are well qualified to take care of your worried about the The Open Group OGEA-101 preparation exam and smooth your process with successful passing results. We have free demos of the Microsoft PL-300 exam materials that you can try before payment. PMI PMP learning materials have a variety of self-learning and self-assessment functions to test learning outcomes. Our service staff will help you solve the problem about the ACAMS CAMS7-KR training materials with the most professional knowledge and enthusiasm.
Updated: May 28, 2022