The hit rate for CRT-261 Exam Cram Questions exam guide is as high as 99%. Obviously such positive pass rate will establish you confidence as well as strengthen your will to pass your CRT-261 Exam Cram Questions exam. No other vendors can challenge our data in this market. You will feel grateful to choose our CRT-261 Exam Cram Questions learning quiz! The data for our CRT-261 Exam Cram Questions practice materials that come up with our customers who have bought our CRT-261 Exam Cram Questions actual exam and provided their scores show that our high pass rate is 98% to 100%. Usually you may take months to review a professional exam, but with CRT-261 Exam Cram Questions exam guide, you only need to spend 20-30 hours to review before the exam, and with our CRT-261 Exam Cram Questions study materials, you will no longer need any other review materials, because our learning dumps have already included all the important test points.
But our CRT-261 Exam Cram Questions exam questions have made it.
We have clear data collected from customers who chose our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Cram Questions training engine, the passing rate is 98-100 percent. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our CRT-261 Reliable Study Questions Files exam questions just focus on what is important and help you achieve your goal.
with our CRT-261 Exam Cram Questions exam dumps for 20 to 30 hours, we can claim that our customers are confident to take part in your CRT-261 Exam Cram Questions exam and pass it for sure. In the progress of practicing our CRT-261 Exam Cram Questions study materials, our customers improve their abilities in passing the CRT-261 Exam Cram Questions exam, we also upgrade the standard of the exam knowledge. Therefore, this indeed helps us establish a long-term cooperation relationship on our exam braindumps.
Salesforce CRT-261 Exam Cram Questions - So you can have wide choices.
In order to make sure your whole experience of buying our CRT-261 Exam Cram Questions prep guide more comfortable, our company will provide all people with 24 hours online service. The experts and professors from our company designed the online service system for all customers. If you decide to buy the CRT-261 Exam Cram Questions study braindumps from our company, we can make sure that you will have the opportunity to enjoy the best online service provided by our excellent online workers. If you purchasing the CRT-261 Exam Cram Questions test practice files designed by many experts and professors from our company, we can promise that our online workers are going to serve you day and night during your learning period. If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time. So do not hesitate to buy our CRT-261 Exam Cram Questions prep guide.
We believe that our study materials will have the ability to help all people pass their CRT-261 Exam Cram Questions exam and get the related exam in the near future. Our company have the higher class operation system than other companies, so we can assure you that you can start to prepare for the CRT-261 Exam Cram Questions exam with our study materials in the shortest time.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Through our investigation and analysis of the real problem over the years, our Snowflake GES-C01 prepare questions can accurately predict the annual Snowflake GES-C01 exams. In fact, our Huawei H25-611_V1.0 exam questions have helped tens of thousands of our customers successfully achieve their certification. If you want to progress and achieve their ideal life, if you are not satisfied with life now, if you still use the traditional methods by exam, so would you please choose the Pegasystems PEGACPSA24V1 test materials, it will surely make you shine at the moment. We have three versions of our SAP C-BCBAI-2509 exam braindumps: the PDF, the Software and the APP online. Our HP HPE0-J81 training materials are designed to help users consolidate what they have learned, will add to the instant of many training, the user can test their learning effect in time after finished the part of the learning content, have a special set of wrong topics in our HP HPE0-J81 guide dump, enable users to find their weak spot of knowledge in this function, iterate through constant practice, finally reach a high success rate.
Updated: May 28, 2022