Workers and students today all strive to be qualified to keep up with dynamically changing world with CRT-261 Exam Dumps Free exam. In doing so, they often need practice materials like our CRT-261 Exam Dumps Free exam materials to conquer exam or tests in their profession. Without amateur materials to waste away your precious time, all content of CRT-261 Exam Dumps Free practice materials are written for your exam based on the real exam specially. Our CRT-261 Exam Dumps Free study materials have included all significant knowledge about the exam. So you do not need to pick out the important points by yourself. The scarcity of efficient resource impaired many customers’ chance of winning.
Salesforce Service Cloud Consultant CRT-261 It is quite convenient.
CRT-261 - Certification Preparation for Service Cloud Consultant Exam Dumps Free practice exam will provide you with wholehearted service throughout your entire learning process. If you are better, you will have a more relaxed life. Latest CRT-261 Exam Voucher guide materials allow you to increase the efficiency of your work.
Maybe you want to keep our CRT-261 Exam Dumps Free exam guide available on your phone. Don't worry, as long as you have a browser on your device, our App version of our CRT-261 Exam Dumps Free study materials will perfectly meet your need. That is to say that we can apply our App version on all kinds of eletronic devices, such as IPAD, computer and so on.
Salesforce CRT-261 Exam Dumps Free study materials are here waiting for you!
The CRT-261 Exam Dumps Free learning dumps from our company are very convenient for all people, including the convenient buying process, the download way and the study process and so on. Upon completion of your payment, you will receive the email from us in several minutes, and then you will have the right to use the Certification Preparation for Service Cloud Consultant test guide from our company. In addition, there are three different versions for all people to choose. According to your actual situation, you can choose the suitable version from our CRT-261 Exam Dumps Free study question. We believe that the suitable version will help you improve your learning efficiency. It will be very easy for you to pass the exam and get the certification. More importantly, your will spend less time on preparing for CRT-261 Exam Dumps Free exam than other people.
Our company has established a long-term partnership with those who have purchased our CRT-261 Exam Dumps Free exam questions. We have made all efforts to update our products in order to help you deal with any change, making you confidently take part in the CRT-261 Exam Dumps Free exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Even when they find that their classmates or colleagues are preparing a HP HPE3-CL05 exam, they will introduce our study materials to you. Besides, the price of our Salesforce Manufacturing-Cloud-Professional learning guide is very favourable even the students can afford it. Choosing our Microsoft DP-100 learning guide is not only an enrichment of learning content, but also an opportunity to improve our own discovery space. Huawei H25-721_V1.0 - And we are grimly determined and confident in helping you. Cisco 300-535 - As you know, your company will introduce new talent each year.
Updated: May 28, 2022