Our experts are constantly looking for creative way to immortalize our CRT-261 Exam Questions Pdf actual exam in this line. Their masterpieces are instrumental to offer help and improve your performance in the real exam. Being dedicated to these practice materials painstakingly and pooling useful points into our CRT-261 Exam Questions Pdf exam materials with perfect arrangement and scientific compilation of messages, our CRT-261 Exam Questions Pdf practice materials can propel the exam candidates to practice with efficiency. Our professional IT team of Goldmile-Infobiz continues updating and improving CRT-261 Exam Questions Pdf exam dumps in order to guarantee you win the exam while you are preparing for the exam. When you are hesitating whether to purchase our CRT-261 Exam Questions Pdf exam software, why not try our free demo of CRT-261 Exam Questions Pdf. Both normal and essential exam knowledge is written by them with digestible ways to understand.
Our CRT-261 Exam Questions Pdf exam questions are often in short supply.
Salesforce Service Cloud Consultant CRT-261 Exam Questions Pdf - Certification Preparation for Service Cloud Consultant Office workers and mothers are very busy at work and home; students may have studies or other things. If you are satisfied with our CRT-261 Valid Exam Objectives Pdf training guide, come to choose and purchase. If you buy the Software or the APP online version of our CRT-261 Valid Exam Objectives Pdf study materials, you will find that the timer can aid you control the time.
Goldmile-Infobiz's braindumps provide you the gist of the entire syllabus in a specific set of questions and answers. These study questions are most likely to appear in the actual CRT-261 Exam Questions Pdf exam. The Certification exams are actually set randomly from the database of CRT-261 Exam Questions Pdf.
Salesforce CRT-261 Exam Questions Pdf - Just have a try and you will love them!
As long as you can practice CRT-261 Exam Questions Pdf study guide regularly and persistently your goals of making progress and getting certificates smoothly will be realized just like a piece of cake. For our pass rate of our CRT-261 Exam Questions Pdf practice engine which is high as 98% to 100% is tested and praised by our customers. You can trust in our quality of the CRT-261 Exam Questions Pdf exam questions and you can try it by free downloading the demos.
The best way to gain success is not cramming, but to master the discipline and regular exam points of question behind the tens of millions of questions. Our CRT-261 Exam Questions Pdf preparation materials can remove all your doubts about the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
However, passing an EXIN PR2F exam is not easy, and a large number of people fail to pass it every year, as is the case with the EXIN PR2F exam. Even if you have bought our high-pass-rate ISACA CRISC training practice but you do not know how to install it, we can offer remote guidance to assist you finish installation. With our Salesforce Analytics-Arch-201 learning questions, you can enjoy a lot of advantages over the other exam providers’. Our Google Professional-Data-Engineer learning guide allows you to study anytime, anywhere. The clients can use the practice software to test if they have mastered the Salesforce Health-Cloud-Accredited-Professional test guide and use the function of stimulating the test to improve their performances in the real test.
Updated: May 28, 2022