No matter where you are, as long as you buy the CRT-261 Latest Dumps Book real study dumps, we will provide you with the most useful and efficient learning materials. As you can see, the advantages of our research materials are as follows. Our company is a well-known multinational company, has its own complete sales system and after-sales service worldwide. Our product is of high quality and the passing rate and the hit rate are both high. Nowadays the requirements for jobs are higher than any time in the past. A generally accepted view on society is only the professionals engaged in professionally work, and so on, only professional in accordance with professional standards of study materials, as our Certification Preparation for Service Cloud Consultant study questions, to bring more professional quality service for the user.
Salesforce Service Cloud Consultant CRT-261 They can be obtained within five minutes.
As a result, many customers get manifest improvement and lighten their load by using our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Dumps Book latest dumps. And besides, you can take it with you wherever you go for it is portable and takes no place. So the PDF version of our Exam CRT-261 Testking exam questions is convenient.
So our CRT-261 Latest Dumps Book exam questions mean more intellectual choice than other practice materials. All points of questions are correlated with the newest and essential knowledge. The second one of CRT-261 Latest Dumps Book test guide is emphasis on difficult and hard-to-understand points.
Salesforce CRT-261 Latest Dumps Book - And a brighter future is waiting for you.
CRT-261 Latest Dumps Book test questions have so many advantages that basically meet all the requirements of the user. If you have good comments or suggestions during the trial period, you can also give us feedback in a timely manner. Our study materials will give you a benefit as Thanks, we do it all for the benefits of the user. CRT-261 Latest Dumps Book study materials look forward to your joining in.
We believe our study materials will be very useful and helpful for all people who are going to prepare for the CRT-261 Latest Dumps Book exam. There are a lot of excellent experts and professors in our company.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
But we all know self-confidence is the spiritual pillar of a person as well as the inherent power, which is of great importance and value to a person who want to pass the Microsoft AZ-204-KR exam. The PDF version of the Cisco 400-007 exam prep has many special functions, including download the demo for free, support the printable format and so on. Cisco 300-535 - If you haven't found the right materials yet, please don't worry. Fortinet NSE7_SSE_AD-25 - No one complain about the complexity of their jobs. With the Nutanix NCP-MCI-6.10 certification, your life will be changed thoroughly for you may find better jobs and gain higher incomes to lead a better life style.
Updated: May 28, 2022