CRT-261 Latest Exam Topics exam materials contain all the questions and answers to pass CRT-261 Latest Exam Topics exam on first try. The Questions & answers are verified and selected by professionals in the field and ensure accuracy and efficiency throughout the whole Product. You will not need to collect additional questions and answers from any other source because this package contains every detail that you need to pass CRT-261 Latest Exam Topics exam. You will earn a high salary in a short time. Besides, you will get a quick promotion in a short period because you have excellent working abilities and can do the job well. Without doubt, you will get what you expect to achieve, no matter your satisfied scores or according CRT-261 Latest Exam Topicscertification file.
Salesforce Service Cloud Consultant CRT-261 Trust us and give yourself a chance to success!
Salesforce Service Cloud Consultant CRT-261 Latest Exam Topics - Certification Preparation for Service Cloud Consultant We put ourselves in your shoes and look at things from your point of view. This is built on our in-depth knowledge of our customers, what they want and what they need. It is based on our brand, if you read the website carefully, you will get a strong impression of our brand and what we stand for.
This will be helpful for you to review the content of the materials. If you are busy with work and can't afford a lot of spare time to review, you can choose the other two versions of our CRT-261 Latest Exam Topics exam questions: Software and APP online versions. For our PDF version of our CRT-261 Latest Exam Topics practice materials has the advantage of printable so that you can print all the materials in CRT-261 Latest Exam Topics study engine to paper.
Salesforce CRT-261 Latest Exam Topics - Of course, the right to choose is in your hands.
With the development of society, the CRT-261 Latest Exam Topics certificate in our career field becomes a necessity for developing the abilities. Passing the CRT-261 Latest Exam Topics and obtaining the certificate may be the fastest and most direct way to change your position and achieve your goal. And we are just right here to give you help. Being considered the most authentic brand in this career, our professional experts are making unremitting efforts to provide our customers the latest and valid {CertName} exam simulation.
You must choose a guaranteed product. CRT-261 Latest Exam Topics study materials have a 99% pass rate.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
EMC D-PWF-OE-00 - You can totally relay on us. Therefore, we welcome you to download to try our Microsoft AZ-400-KR exam for a small part. Second, it is convenient for you to read and make notes with our versions of CompTIA DA0-001 exam materials. Microsoft GH-200 - The second Software versions which are usable to windows system only with simulation test system for you to practice in daily life. After nearly ten years' efforts, now our company have become the topnotch one in the field, therefore, if you want to pass the Oracle N16291GC10 exam as well as getting the related certification at a great ease, I strongly believe that the Oracle N16291GC10 study materials compiled by our company is your solid choice.
Updated: May 28, 2022