Now many IT professionals agree that Salesforce certification CRT-261 Latest Test Voucher exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification CRT-261 Latest Test Voucher exam is an exam concerned by lots of IT professionals. What are you waiting for? The hit rate of CRT-261 Latest Test Voucher study engine is very high. A lot of candidates who choose to use the Goldmile-Infobiz's product have passed IT certification exams for only one time.
Salesforce Service Cloud Consultant CRT-261 The model test is very important.
Salesforce Service Cloud Consultant CRT-261 Latest Test Voucher - Certification Preparation for Service Cloud Consultant Success is has method. If you keep making progress and transcending yourself, you will harvest happiness and growth. The goal of our Valid CRT-261 Study Notes latest exam guide is prompting you to challenge your limitations.
Some people say that to pass the Salesforce CRT-261 Latest Test Voucher exam certification is tantamount to success. Yes, this is true. You get what you want is one of the manifestations of success.
Salesforce CRT-261 Latest Test Voucher - Everyone wants to succeed.
Having Salesforce certification CRT-261 Latest Test Voucher exam certificate is equivalent to your life with a new milestone and the work will be greatly improved. I believe that everyone in the IT area is eager to have it. A lot of people in the discussion said that such a good certificate is difficult to pass and actually the pass rate is quite low. Not having done any efforts of preparation is not easy to pass, after all, Salesforce certification CRT-261 Latest Test Voucher exam requires excellent expertise. Our Goldmile-Infobiz is a website that can provide you with a shortcut to pass Salesforce certification CRT-261 Latest Test Voucher exam. Goldmile-Infobiz have a training tools of Salesforce certification CRT-261 Latest Test Voucher exam which can ensure you pass Salesforce certification CRT-261 Latest Test Voucher exam and gain certificate, but also can help you save a lot of time. Such a Goldmile-Infobiz that help you gain such a valuable certificate with less time and less money is very cost-effective for you.
The contents of CRT-261 Latest Test Voucher exam training material cover all the important points in the CRT-261 Latest Test Voucher actual test, which can ensure the high hit rate. You can instantly download the Salesforce CRT-261 Latest Test Voucher practice dumps and concentrate on your study immediately.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Fortinet FCP_FMG_AD-7.6 - More and more people register for the exam and passing the certification exam is also those ambitious IT professionals' dream. With our Huawei H19-494_V1.0 free demo, you can check out the questions quality, validity of our Salesforce practice torrent before you choose to buy it. Microsoft MB-500 - Goldmile-Infobiz is website that can take you access to the road of success. You can download our complete high-quality Salesforce Esri EUNA_2024 dumps torrent as soon as possible if you like any time. Nutanix NCP-MCI-6.10 - Now in such a Internet so developed society, choosing online training is a very common phenomenon.
Updated: May 28, 2022