Second, focus. In order to do the things we decided to complete, we have to give up all the unimportant opportunities. Third, the quality of the product. Your success is the success of our Goldmile-Infobiz, and therefore, we will try our best to help you obtain CRT-261 New App Simulations exam certification. We will not only spare no efforts to design CRT-261 New App Simulations exam materials, but also try our best to be better in all after-sale service. With it, you will pass the exam and achieve excellent results, towards your ideal place.
Salesforce Service Cloud Consultant CRT-261 It is so cool even to think about it.
Our CRT-261 - Certification Preparation for Service Cloud Consultant New App Simulations real dumps cover the comprehensive knowledge points and latest practice materials that enough to help you clear CRT-261 - Certification Preparation for Service Cloud Consultant New App Simulations exam tests. The innovatively crafted dumps will serve you the best; imparting you information in fewer number of questions and answers. Created on the exact pattern of the actual CRT-261 Exam Dump tests, Goldmile-Infobiz’s dumps comprise questions and answers and provide all important CRT-261 Exam Dump information in easy to grasp and simplified content.
Our CRT-261 New App Simulations preparationdumps are considered the best friend to help the candidates on their way to success for the exactness and efficiency based on our experts’ unremitting endeavor. This can be testified by our claim that after studying with our CRT-261 New App Simulations actual exam for 20 to 30 hours, you will be confident to take your CRT-261 New App Simulations exam and successfully pass it. Tens of thousands of our loyal customers relayed on our CRT-261 New App Simulations preparation materials and achieved their dreams.
Salesforce CRT-261 New App Simulations - Need any help, please contact with us again!
As the old saying goes people change with the times. People must constantly update their stocks of knowledge and improve their practical ability. Passing the test CRT-261 New App Simulations certification can help you achieve that and buying our CRT-261 New App Simulations test practice dump can help you pass the test smoothly. Our CRT-261 New App Simulations study question is superior to other same kinds of study materials in many aspects. Our products’ test bank covers the entire syllabus of the test and all the possible questions which may appear in the test. Each question and answer has been verified by the industry experts. The research and production of our CRT-261 New App Simulations exam questions are undertaken by our first-tier expert team.
Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Certification Preparation for Service Cloud Consultant exam torrent and prepare the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
Microsoft AZ-104 - The study system of our company will provide all customers with the best study materials. To some extent, these Network Appliance NS0-528 certificates may determine your future. ASQ CMQ-OE - So a growing number of people have set out to preparing for the exam in the past years in order to gain the higher standard life and a decent job. There are so many success examples by choosing our CFA Institute Sustainable-Investing guide quiz, so we believe you can be one of them. Perhaps you will regain courage and confidence through a period of learning our Google Professional-Data-Engineer preparation quiz.
Updated: May 28, 2022