Although our CRT-261 New Braindumps Free exam braindumps have been recognised as a famous and popular brand in this field, but we still can be better by our efforts. In the future, our CRT-261 New Braindumps Free study materials will become the top selling products. Although we come across some technical questions of our CRT-261 New Braindumps Free learning guide during development process, we still never give up to developing our CRT-261 New Braindumps Free practice engine to be the best in every detail. Workers and students today all strive to be qualified to keep up with dynamically changing world with CRT-261 New Braindumps Free exam. In doing so, they often need practice materials like our CRT-261 New Braindumps Free exam materials to conquer exam or tests in their profession. So you just need our CRT-261 New Braindumps Free learning questions to help you get the certificate.
Our CRT-261 New Braindumps Free actual test guide can give you some help.
Now we would like to introduce the CRT-261 - Certification Preparation for Service Cloud Consultant New Braindumps Free certification guide from our company to you. CRT-261 Reliable Exam Tutorial study materials are here waiting for you! With a higher status, your circle of friends will expand.
It will be very easy for you to pass the exam and get the certification. More importantly, your will spend less time on preparing for CRT-261 New Braindumps Free exam than other people. The CRT-261 New Braindumps Free learning dumps from our company are very convenient for all people, including the convenient buying process, the download way and the study process and so on.
Salesforce CRT-261 New Braindumps Free - No one will laugh at a hardworking person.
It is of no exaggeration to say that sometimes a certification is exactly a stepping-stone to success, especially when you are hunting for a job. The CRT-261 New Braindumps Free study materials are of great help in this sense. People with initiative and drive all want to get a good job, and if someone already gets one, he or she will push for better position and higher salaries. With the CRT-261 New Braindumps Free test training, you can both have the confidence and gumption to ask for better treatment. To earn such a material, you can spend some time to study our CRT-261 New Braindumps Free study torrent. No study can be done successfully without a specific goal and a powerful drive, and here to earn a better living by getting promotion is a good one.
Once you have used our CRT-261 New Braindumps Free exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use CRT-261 New Braindumps Free exam training at your own right. Our CRT-261 New Braindumps Free exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use CRT-261 New Braindumps Free test guide, you can enter the learning state.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
If you print the Microsoft SC-100 exam materials out, you are easy to carry it with you when you out, it is to say that will be a most right decision to choose the Microsoft SC-100, you will never regret it. Then our PC version of our Scrum SAFe-Practitioner exam questions can fully meet their needs only if their computers are equipped with windows system. Our ACAMS CAMS-CN materials provide you with the best learning prospects and give you more than you expect by adopting minimal effort. Microsoft GH-200 - We can send you a link within 5 to 10 minutes after your payment. Huawei H31-311_V2.5 - If you want you spend least time getting the best result, our exam materials must be your best choice.
Updated: May 28, 2022