Our supporter of CRT-261 New Learning Materials study guide has exceeded tens of thousands around the world, which directly reflects the quality of them. Because the exam may put a heavy burden on your shoulder while our CRT-261 New Learning Materials practice materials can relieve you of those troubles with time passing by. Just spent some time regularly on our CRT-261 New Learning Materials exam simulation, your possibility of getting it will be improved greatly. They have their own advantages differently and their prolific CRT-261 New Learning Materials practice materials can cater for the different needs of our customers, and all these CRT-261 New Learning Materials simulating practice includes the new information that you need to know to pass the test for we always update it in the first time. So you can choose them according to your personal preference. Our pass rate of the CRT-261 New Learning Materials study materials is high as 98% to 100% which is unique in the market.
Salesforce Service Cloud Consultant CRT-261 Fate is not an opportunity but a choice.
Our CRT-261 - Certification Preparation for Service Cloud Consultant New Learning Materials certification guide also use the latest science and technology to meet the new requirements of authoritative research material network learning. In order to ensure the security of client information, our company hired many experts to design a secure procurement process for our Valid Exam CRT-261 Topics Pdf test prep. If you decide to purchase our Valid Exam CRT-261 Topics Pdf quiz guide, you can download the app of our products with no worry.
If you want to spend the least time to achieve your goals, CRT-261 New Learning Materials learning materials are definitely your best choice. You can really try it we will never let you down! Under the leadership of a professional team, we have created the most efficient learning CRT-261 New Learning Materials training guide for our users.
Salesforce CRT-261 New Learning Materials - As you know, life is like the sea.
As you can see on our website, there are versions of the PDF, Software and APP online. PDF version of our CRT-261 New Learning Materials study materials- it is legible to read and remember, and support customers’ printing request. Software version of our CRT-261 New Learning Materials exam questions-It support simulation test system and times of setup has no restriction. Remember this version support Windows system users only. App online version of CRT-261 New Learning Materials practice engine -Be suitable to all kinds of equipment or digital devices.
Our experts made significant contribution to their excellence of the CRT-261 New Learning Materials study materials. So we can say bluntly that our CRT-261 New Learning Materials simulating exam is the best.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Up to now, we have more than tens of thousands of customers around the world supporting our Fortinet FCP_FMG_AD-7.6 training prep. Just look at the comments on the CIPS L5M6 training guide, you will know that how popular they are among the candidates. All contents of ServiceNow CIS-RCI practice quiz contain what need to be mastered. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our HP HPE0-J82 learning questions, and it is their job to officiate the routines of offering help for you. We have free demo of our PRINCE2 PRINCE2-Agile-Foundation exam questions offering the latest catalogue and brief contents for your information on the website, if you do not have thorough understanding of our PRINCE2 PRINCE2-Agile-Foundation study materials.
Updated: May 28, 2022