Allowing for there is a steady and growing demand for our CRT-261 Reliable Exam Tips real exam with high quality at moderate prices, we never stop the pace of doing better. All newly supplementary updates of our CRT-261 Reliable Exam Tips exam questions will be sent to your mailbox one year long. And we shall appreciate it if you choose any version of our CRT-261 Reliable Exam Tips practice materials for exam and related tests in the future. The high quality of our products also embodies in its short-time learning. You are only supposed to practice CRT-261 Reliable Exam Tips study materials for about 20 to 30 hours before you are fully equipped to take part in the examination. It is our mission to help you pass the exam.
Salesforce Service Cloud Consultant CRT-261 Add Goldmile-Infobiz's products to cart now!
Hope you can give our CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Exam Tips exam questions full trust, we will not disappoint you. We promise that we will do our best to help you pass the Salesforce certification Exam CRT-261 PDF exam. Goldmile-Infobiz's providing training material is very close to the content of the formal examination.
If you don't pass, we won't earn you any money. This is what we should do for you as a responsible company. But our CRT-261 Reliable Exam Tips study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass.
Salesforce CRT-261 Reliable Exam Tips - Of course, their income must be very high.
Are you still searching proper CRT-261 Reliable Exam Tips exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Goldmile-Infobiz has offered the complete CRT-261 Reliable Exam Tips exam materials for you. So you can save your time to have a full preparation of CRT-261 Reliable Exam Tips exam.
Third, the quality of the product. People always determine a good or bad thing based on the surface.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
We will not only spare no efforts to design EMC D-PST-OE-23 exam materials, but also try our best to be better in all after-sale service. EMC D-PWF-OE-00 - It is the industry leader in providing IT certification information. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of UiPath UiPath-ABAAv1 study materials for your trial. Huawei H25-531_V1.0 - You can also request we provide you with the latest dumps at any time. If you prepare based on our CompTIA DS0-001 exam simulations files, you will feel easy to clear exam once certainly.
Updated: May 28, 2022