Perhaps you have heard about our CRT-261 Reliable Exam Voucher exam question from your friends or news. Why not has a brave attempt? You will certainly benefit from your wise choice. All people dream to become social elite. Goldmile-Infobiz is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Salesforce certification CRT-261 Reliable Exam Voucher exam. If you are sure that you want to pass Salesforce certification CRT-261 Reliable Exam Voucher exam, then your selecting to purchase the training materials of Goldmile-Infobiz is very cost-effective. After a survey of the users as many as 99% of the customers who purchased our CRT-261 Reliable Exam Voucher preparation questions have successfully passed the exam.
Salesforce Service Cloud Consultant CRT-261 Add Goldmile-Infobiz's products to cart now!
Hope you can give our CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Exam Voucher exam questions full trust, we will not disappoint you. We promise that we will do our best to help you pass the Salesforce certification Latest Test CRT-261 Collection Free exam. Goldmile-Infobiz's providing training material is very close to the content of the formal examination.
But our CRT-261 Reliable Exam Voucher study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass. As long as you can provide us with a transcript or other proof of your failure, we can refund you the full amount immediately. The goal of our CRT-261 Reliable Exam Voucher exam questions is always to get you through the CRT-261 Reliable Exam Voucher exam.
Salesforce CRT-261 Reliable Exam Voucher - We provide tracking services to all customers.
As old saying goes, knowledge is wealth. So our CRT-261 Reliable Exam Voucher exam questions will truly teach you a lot of useful knowledge, which can compensate for your shortcomings. Actions speak louder than words. You are supposed to learn to make a rational plan of life. Our CRT-261 Reliable Exam Voucher real exam will accompany you to grow stronger. And the more you know, the more easily you can cope with the difficulties in your work. And the most important is that you can get the CRT-261 Reliable Exam Voucher certification.
But it is not easy to pass the exam. However, in fact, as long as you choose a good training materials to pass the exam is not impossible.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
If you are still hesitate to choose our Goldmile-Infobiz, you can try to free download part of Salesforce CheckPoint 156-215.82 exam certification exam questions and answers provided in our Goldmile-Infobiz. CompTIA FC0-U71 - One is PDF, and other is software, it is easy to download. The answers of Goldmile-Infobiz's exercises is 100% correct and they can help you pass Salesforce certification Huawei H25-522_V1.0 exam successfully. Then go to buy Goldmile-Infobiz's Salesforce Zscaler ZDTE exam training materials, it will help you achieve your dreams. Fortinet NSE5_SSE_AD-7.6 - Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam.
Updated: May 28, 2022