CRT-261 Reliable Guide Files learning materials have a variety of self-learning and self-assessment functions to test learning outcomes. CRT-261 Reliable Guide Files study guide is like a tutor, not only gives you a lot of knowledge, but also gives you a new set of learning methods. CRT-261 Reliable Guide Files exam practice is also equipped with a simulated examination system that simulates the real exam environment so that you can check your progress at any time. So please feel free to contact us if you have any trouble on our CRT-261 Reliable Guide Files practice questions. We offer 24 - hour, 365 – day online customer service to every user on our CRT-261 Reliable Guide Files study materials. When you buy or download our CRT-261 Reliable Guide Files training materials ,we will adopt the most professional technology to encrypt every user’s data，giving you a secure buying environment.
Salesforce Service Cloud Consultant CRT-261 These services assure your avoid any loss.
The high quality product like our CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Guide Files study quiz has no need to advertise everywhere, and exerts influential effects which are obvious and everlasting during your preparation. All contents of CRT-261 Test Pattern practice quiz contain what need to be mastered. And not only the content is contained that you can free download from the website, also you can find that the displays of the CRT-261 Test Pattern study materials can be tried as well for we have three versions, according we also have three kinds of free demos.
You will find the exam is a piece of cake with the help of our CRT-261 Reliable Guide Files study materials. Being anxious for the CRT-261 Reliable Guide Files exam ahead of you? Have a look of our CRT-261 Reliable Guide Files training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our CRT-261 Reliable Guide Files learning questions, and it is their job to officiate the routines of offering help for you.
Salesforce CRT-261 Reliable Guide Files - It can maximize the efficiency of your work.
As is known to us, there are best sale and after-sale service of the CRT-261 Reliable Guide Files study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Reliable Guide Files study materials for all customers. More importantly, it is evident to all that the CRT-261 Reliable Guide Files study materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the CRT-261 Reliable Guide Files exam and get the related certification in the shortest time, choosing the CRT-261 Reliable Guide Files study materials from our company will be in the best interests of all people. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination.
Goldmile-Infobiz guarantee that you will be able to pass the exam. If you are still hesitant, download our sample of material, then you can know the effect.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Amazon AIF-C01-KR - Once our system receives your application, it will soon send you what you need. Amazon SOA-C03 - Help you in your career in your advantage successfully. Huawei H13-624_V5.5 - So we are deeply moved by their persistence and trust. Not to mention that Goldmile-Infobiz Salesforce Splunk SPLK-2002 exam training materials are many candidates proved in practice. Microsoft AZ-305 - Many people always are stopped by the difficult questions.
Updated: May 28, 2022