If you don't delete it, you can use and practice forever. Salesforce CRT-261 Reliable Test Syllabus soft test simulator can set timed exam and simulate the real scene with the real test, so that you can practice like the real test many times. CRT-261 Reliable Test Syllabus soft test simulator is popular by many people since it can be applied in nearly all electronic products. The CRT-261 Reliable Test Syllabus exam questions are so scientific and reasonable that you can easily remember everything. Every day we are learning new knowledge, but also constantly forgotten knowledge before, can say that we have been in a process of memory and forger, but how to make our knowledge for a long time high quality stored in our minds? This requires a good memory approach, and the CRT-261 Reliable Test Syllabus study braindumps do it well. All questions and answers from our website are written based on the CRT-261 Reliable Test Syllabus real questions and we offer free demo in our website.
Salesforce Service Cloud Consultant CRT-261 Just have a try and you will love them!
You can trust in our quality of the CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Test Syllabus exam questions and you can try it by free downloading the demos. The best way to gain success is not cramming, but to master the discipline and regular exam points of question behind the tens of millions of questions. Our CRT-261 Latest Exam Dumps Sheet preparation materials can remove all your doubts about the exam.
However, passing an CRT-261 Reliable Test Syllabus exam is not easy, and a large number of people fail to pass it every year, as is the case with the CRT-261 Reliable Test Syllabus exam. But if you choose to buy our CRT-261 Reliable Test Syllabus study materials, you will pass the exam easily. In the 21st century, all kinds of examinations are filled with the life of every student or worker.
Salesforce CRT-261 Reliable Test Syllabus - The free demo has three versions.
The high quality and high efficiency of CRT-261 Reliable Test Syllabus study guide make it stand out in the products of the same industry. Our CRT-261 Reliable Test Syllabus exam materials have always been considered for the users. If you choose our products, you will become a better self. CRT-261 Reliable Test Syllabus actual exam want to contribute to your brilliant future. With our CRT-261 Reliable Test Syllabus learning braindumps, you can not only get the certification but also learn a lot of the professional knowledge.
Where is a will, there is a way. And our CRT-261 Reliable Test Syllabus exam questions are the exact way which can help you pass the exam and get the certification with ease.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
We hope that the Oracle 1Z0-1085-25 learning braindumps you purchased are the best for you. It has been widely recognized that the Huawei H25-611_V1.0 exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. Fortinet FCP_FAZ_AN-7.6 - I know you must want to get a higher salary, but your strength must match your ambition! Amazon AWS-Developer - The accuracy rate of exam practice questions and answers provided by Goldmile-Infobiz is very high and they can 100% guarantee you pass the exam successfully for one time. Generally speaking, IBM C1000-205 certification has become one of the most authoritative voices speaking to us today.
Updated: May 28, 2022