Our CRT-261 Study Materials For free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our CRT-261 Study Materials For real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid CRT-261 Study Materials For exam pdf. Our CRT-261 Study Materials For dumps torrent contains everything you want to solve the challenge of real exam. Goldmile-Infobiz Salesforce CRT-261 Study Materials For exam training materials have the best price value. Compared to many others training materials, Goldmile-Infobiz's Salesforce CRT-261 Study Materials For exam training materials are the best. Our website offers you the latest preparation materials for the CRT-261 Study Materials For real exam and the study guide for your review.
Salesforce Service Cloud Consultant CRT-261 So you have nothing to lose.
Salesforce Service Cloud Consultant CRT-261 Study Materials For - Certification Preparation for Service Cloud Consultant You must be inspired by your interests and motivation. Here I would like to explain the core value of Goldmile-Infobiz exam dumps. Goldmile-Infobiz practice test dumps guarantee 100% passing rate.
With the pass rate high as 98% to 100%, you can totally rely on our CRT-261 Study Materials For exam questions. As we all know it is not easy to obtain the CRT-261 Study Materials For certification, and especially for those who cannot make full use of their sporadic time. But you are lucky, we can provide you with well-rounded services on CRT-261 Study Materials For practice braindumps to help you improve ability.
Salesforce CRT-261 Study Materials For - You can totally rely on us!
The CRT-261 Study Materials For practice exam we offered is designed with the real questions that will help you in enhancing your knowledge about the CRT-261 Study Materials For certification exam. Our online test engine will improve your ability to solve the difficulty of CRT-261 Study Materials For real questions and get used to the atmosphere of the formal test. Our experts created the valid CRT-261 Study Materials For study guide for most of candidates to help them get good result with less time and money.
The download and install set no limits for the amount of the computers and the persons who use CRT-261 Study Materials For test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the CRT-261 Study Materials For exam torrent.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Microsoft AZ-500 - PayPal doesn't have extra costs. I believe our CIPS L4M4 test braindumps will bring you great convenience. We give customers the privileges to check the content of our Amazon SOA-C02-KR real dumps before placing orders. SAP C_ARP2P_2508 - And we are consigned as the most responsible company in this area. For all the above services of our Microsoft AZ-104-KR practice engine can enable your study more time-saving and energy-saving.
Updated: May 28, 2022