But if it is too complex, not only can’t we get good results, but also the burden of students' learning process will increase largely. Unlike those complex and esoteric materials, our CRT-261 Study Questions Download preparation prep is not only of high quality, but also easy to learn. For our professional experts simplified the content of theCRT-261 Study Questions Download exam questions for all our customers to be understood. Our CRT-261 Study Questions Download study materials will be your best choice for our professional experts compiled them based on changes in the CRT-261 Study Questions Download examination outlines over the years and industry trends. Our CRT-261 Study Questions Download test torrent not only help you to improve the efficiency of learning, but also help you to shorten the review time of up to even two or three days, so that you use the least time and effort to get the maximum improvement to achieve your CRT-261 Study Questions Download certification. In summary, choose our exam materials will be the best method to defeat the exam.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz is a professional website.
As one of the most authoritative question bank in the world, our study materials make assurance for your passing the CRT-261 - Certification Preparation for Service Cloud Consultant Study Questions Download exam. If you have any questions about the exam, Goldmile-Infobiz the Salesforce Reliable CRT-261 Test Preparation will help you to solve them. Within a year, we provide free updates.
When you start learning, you will find a lot of small buttons, which are designed carefully. You can choose different ways of operation according to your learning habits to help you learn effectively. Our CRT-261 Study Questions Download test braindumps are in the leading position in the editorial market, and our advanced operating system for CRT-261 Study Questions Download latest exam torrent has won wide recognition.
Salesforce CRT-261 Study Questions Download - The procedure of refund is very simple.
Are you satisfied with your present job? Are you satisfied with what you are doing? Do you want to improve yourself? To master some useful skills is helpful to you. Now that you choose to work in the IT industry, you must register IT certification test and get the IT certificate which will help you to upgrade yourself. What's more important, you can prove that you have mastered greater skills. And then, to take Salesforce CRT-261 Study Questions Download exam can help you to express your desire. Don't worry. Goldmile-Infobiz will help you to find what you need in the exam and our dumps must help you to obtain CRT-261 Study Questions Download certificate.
No one lose interest during using our CRT-261 Study Questions Download actual exam and become regular customers eventually. With free demos to take reference, as well as bountiful knowledge to practice, even every page is carefully arranged by our experts, our CRT-261 Study Questions Download exam materials are successful with high efficiency and high quality to navigate you throughout the process.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
If you successfully get Salesforce ACFE CFE-Financial-Transactions-and-Fraud-Schemes certificate, you can finish your work better. Our Microsoft MS-700 exam prep is of reasonably great position from highly proficient helpers who have been devoted to their quality over ten years to figure your problems out. Come on and purchase Goldmile-Infobiz Salesforce CISI IFC practice test dumps. Microsoft SC-401 - There is no doubt that it is very difficult for most people to pass the exam and have the certification easily. Therefore there are many people wanting to take Salesforce Cisco 300-425 exam to prove their ability.
Updated: May 28, 2022