The CRT-261 Study Questions Download exam questions have simplified the sophisticated notions. The software boosts varied self-learning and self-assessment functions to check the learning results. The software of our CRT-261 Study Questions Download test torrent provides the statistics report function and help the students find the weak links and deal with them. They never give up learning new things. Every time they try our new version of the CRT-261 Study Questions Download real exam, they will write down their feelings and guidance. As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in.
Salesforce Service Cloud Consultant CRT-261 Our users are willing to volunteer for us.
Salesforce Service Cloud Consultant CRT-261 Study Questions Download - Certification Preparation for Service Cloud Consultant Then you will have more time to do something else you want. We will also provide some discount for your updating after a year if you are satisfied with our Latest Test CRT-261 Bootcamp Materials exam prepare. The key trait of our product is that we keep pace with the changes of syllabus and the latest circumstance to revise and update our Latest Test CRT-261 Bootcamp Materials study materials, and we are available for one-year free updating to assure you of the reliability of our service.
Our experts are working hard on our CRT-261 Study Questions Download exam questions to perfect every detail in our research center. Once they find it possible to optimize the CRT-261 Study Questions Download study guide, they will test it for many times to ensure the stability and compatibility. Under a series of strict test, the updated version of our CRT-261 Study Questions Download learning quiz will be soon delivered to every customer’s email box since we offer one year free updates so you can get the new updates for free after your purchase.
Salesforce CRT-261 Study Questions Download - So we understand your worries.
Goldmile-Infobiz can satisfy the fundamental demands of candidates with concise layout and illegible outline of our CRT-261 Study Questions Download exam questions. We have three versions of CRT-261 Study Questions Download study materials: the PDF, the Software and APP online and they are made for different habits and preference of you, Our PDF version of CRT-261 Study Questions Download practice engine is suitable for reading and printing requests. And i love this version most also because that it is easy to take with and convenient to make notes on it.
Not only do the CRT-261 Study Questions Download practice materials perfect but we have considerate company that is willing to offer help 24/7. If you have any question, you can just contact our online service, they will give you the most professional advice on our CRT-261 Study Questions Download exam guide.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
ITIL ITIL-4-Transition - And we will give some discounts from time to time. Juniper JN0-336 - Frankly speaking, it is a common phenomenon that we cannot dare to have a try for something that we have little knowledge of or we never use. ACAMS CGSS - They are unsuspecting experts who you can count on. And you can be satisfied with our HP HPE7-A01 learning guide. So Amazon CLF-C02-KR exam dumps are definitely valuable acquisitions.
Updated: May 28, 2022